About InvoiceCloud: 

　　InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

　　About the team:

　　The Analytics team is a group of talented analysts and data modelers with a mission to provide our business partners with a streamlined data experience, through the employment of self-service models, insightful guidance, and analytical enablement.

　　The Role:

　　This Senior Data Analyst, Engineering and Product will be responsible for supporting the business through the development, analysis, and presentation of our data to key business partners and executive leadership. Reporting up to the Senior Manager of Business Intelligence, this role will have the opportunity to design key reporting infrastructure that helps us develop a SaaS platform that delights our customers.  

　　Key responsibilities:

　　Your primary responsibility will be to report on key metrics crucial to the development lifecycle of our products.

　　Analyzing development velocity, cycle time, and lead time to optimize processes and identify areas for improvement. Building and maintaining reports on bug rates, resolution time, and code quality metrics, to ensure the quality and efficiency of our software delivery. Contributing to the overall reliability and stability of our systems through the development and monitoring of metrics such as deployment frequency, incident response times, and test coverage. Collaborating closely with cross-functional teams and business leaders, translating complex data findings into actionable insights to our team leaders that drive the success of our engineering and product initiatives. Additionally, you will be responsible for:

　　Developing and maintaining interactive and intuitive dashboards using Tableau to facilitate data-driven decision-making. Producing insightful analysis that effectively communicates complex data findings to both technical and non-technical stakeholders. Curating and maintaining data models in snowflake and Tableau for team and stakeholder use. Collaborating with the data engineering team, effectively communicating business partner needs and advising in the implementation of new data sources into Snowflake, ensuring data accuracy, consistency, and availability.  

　　What You'll Bring to the Team:

　　Education:

　　Bachelor's Degree preferred, but open to non-degreed candidates with relevant experience Requirement Include:

　　Minimum 3 years of Experience in Tableau or a similar BI Visualization Tool Minimum 3 years of SQL Experience Minimum 3 years of Experience with Jira or similar agile tools. Proven experience as a Data Analyst, with a focus on supporting engineering and product teams Prior experience with the software development lifecycle including agile/scrum methodologies Basic Excel, Word and/or PowerPoint Preferred Experience:

　　Experience in a software development life cycle in a framework similar to Agile. Able to work well closely and individually with Stakeholders on projects. Be able to efficiently and effectively communicate to a room of business partners and peers. A proven track record driving analysis to outcomes. Base Compensation Range: ($95,000.00 to $130,000.00) annually

　　Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

　　The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

　　Benefits

　　We offer a competitive benefits program including:

　　Medical, dental, vision, life & disability insurance 401(k) plan with company match & employee stock purchase plan (ESPP) Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) Invoice Cloud is an Equal Opportunity Employer.  

　　Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

　　If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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　　To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.