Description

　　At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Global Mile - Cross Border team is responsible for providing FBA Sellers a one stop shop for international transportation service, providing end to end supply chain solutions for our Customers. Amazon Global Logistics is seeking a Customer centric leader, who wants to be part of this journey, and manage a team of people responsible for daily compliance activities. The individual will be responsible for helping develop the operations and execution infrastructure for the compliance team. This person will work closely with various internal teams to establish processes and back office functions. The individual will then be responsible for resource planning, goal setting and managing key success criteria. This person will be responsible to manage performance, develop, train and skill resources, while managing continuous improvement initiatives to reduce Customer escalations. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.

　　Measurement for Success

　　Adequate resourcing and training for team members to complete assigned tasks in timely and accurate manner

　　Goal setting to meet targeted productivity and quality goals

　　High standards for governance, oversight and controls

　　Key job responsibilities

　　A Customs Brokerage Lead will deal with escalations on complex entries that include highly regulated products which involve a variety of dynamic government agency requirements, along with managing a sizeable team (up to 20) within general Customs Brokerage Operations. This role will need to have solid industry knowledge of the Title 19 CFR & HTS codes and can reference when needed as well as well-versed in entry filing and trade regulations like product classifications, documentation requirements, PGAs, and Section 301. A Global Customs Lead will assume ownership of an assigned program Cross-Border shipments and will deliver results for our Sellers and Importer Customers. We are looking for candidates who have excelled in leadership roles (outside Amazon) with P&L responsibilities in a geographic location(s) and/or zone(s).

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Nashville, TN, USA

　　Basic Qualifications

　　Bachelor’s Degree

　　3+ years customs brokerage experience

　　Proficient in Microsoft Office products (Excel and Word)

　　2+ years people management experience

　　3+ years’ experience in Project/Program Management

　　Proven track record in building new businesses processes

　　Preferred Qualifications

　　Master’s Degree

　　U.S. Licensed Customs Broker (strongly preferred)

　　Multilingual (Mandarin preferred)

　　Experience with SQL and other automated self-service reporting tools

　　Excellent English written and verbal communication skills

　　Proven ability to work productively and efficiently in an independent setting

　　Proven ability to clearly communicate with managers and associates at all levels

　　Global perspective and solid understanding of business objectives

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,500/year in our lowest geographic market up to $163,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.