Job Description

　　At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

　　Boeing Commercial Airplanes (BCA) is looking for a Senior Customer Quality Support Representative (level D) to support the Customer Airlines through Total Quality program in Everett, Washington .

　　We are committed to provide our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity as this drives a positive culture through transparency, safety, quality, and respect. Above all, Employees will be provided the opportunity to seek, speak, and listen within the organization which they are encouraged to share externally with each Boeing customer to build balanced work relationships.

　　Position Responsibilities:

　　Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.

　　Provide product manufacturing and delivery status.

　　Facilitate and lead resolution of customer concerns.

　　Complete administrative tasks that support customer requirements.

　　Engage and lead stakeholders to ensure a positive customer experience.

　　Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.

　　Provide customer orientations around safety, production, delivery processes and the Quality Management System.

　　Coordinate and communicate applicable production records with the customer.

　　Proficiency with Microsoft Office such as Power Point, Excel, and Word

　　Serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.

　　Provide product manufacturing and delivery status. Facilitate and lead resolution of customer concerns.

　　Complete administrative tasks that support customer requirements.

　　Engage and lead stakeholders to ensure a positive customer experience.

　　Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.

　　Provide customer orientations around safety, production, delivery processes and the Quality Management System.

　　Coordinate and communicate applicable production records with the customer.

　　This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Everett, Washington.

　　The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

　　Basic Qualifications (Required Skills/ Experience):

　　3+ years of experience preparing and delivering presentations or proposals to management and customers

　　5+ years of experience aircraft production or maintenance background

　　Preferred Qualifications (Desired Skills/Experience):

　　5+ years of experience of operating within Boeing Production or commercial aviation maintenance

　　5+ Years of experience within QMS (Quality Management Systems)

　　7+ years as a Quality Inspector

　　7+ years as an Aviation Maintenance Technician or other

　　Foreign language skills a plus

　　Proficiency with Microsoft Office such as Power Point, Excel, and Word

　　Typical Education/Experience:

　　Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 7 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+5 years' related work, Bachelor+2 years' related work, etc.).

　　Relocation:

　　Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

　　Drug Free Workplace:

　　Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

　　Shift:

　　This position is for 1st shift.

　　Union Representation Statement :

　　This is a non-union represented position.

　　Total Rewards:

　　At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

　　The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

　　The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

　　Summary pay range: $90,950 - $123,050

　　Export Control Requirements: U.S. Government Export Control Status: If the successful candidate is not a “U.S. Person“ (as defined by 22 C.F.R. § 120.15 “U.S. Person” includes U.S. citizens, lawful permanent residents, refugees, or asylees) and the position requires access to export-controlled data, an appropriate export authorization by the U.S. Government may be required prior to such access. Employment, and the continuity of employment of non-U.S. persons, is contingent upon the company’s ability to secure and maintain the necessary export control authorization.

　　Export Control Details: US based job, US Person not required

　　Equal Opportunity Employer:

　　Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

　　Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.