Reference #: R178098Locations: NY - New York, United States of America, New York, New York

　　Senior Associate - UX/UI (In Person Experiences)

　　We are currently seeking an UX/UI Designer to join our In-Person Experience design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities. This team experiments with providing revolutionary and innovative ways for serving our customers in our physical locations. You'll be responsible for designing digital experiences, physical spaces, self-service banking machines, and associate tools and processes that reimagine what banking looks like.

　　The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

　　What You'll Do:

　　You'll be asked to handle a variety of responsibilities, including:

　　Collaboration & Connection

　　Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

　　Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing

　　Supporting design-led workshops to engage and build alignment across different partners and teams

　　Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis

　　Connecting with design community peers in service of learning, sharing, and teaching

　　Working with partners and teams across various geographies

　　Embracing and advocating for an experience mindset - this is as important to the work as the results

　　Discovery & DeliverySupporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

　　Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

　　Participate in end-to-end product design by:

　　Working with researchers to understand customer needs and define opportunities through usability and empathy studies

　　Framing problems, determining insights, and defining visual designs to serve customer needs

　　Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

　　Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

　　Supporting effective storytelling and presentation of visual concepts to various stakeholders

　　Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesBasic QualificationsAt least 3 years of experience within Service/UX and UI design leading projects from scoping to production deliveryPreferred Qualifications

　　Designing for cross-channel and platform experiences

　　Excel working with Product and Tech partners, including sharing design thinking methodology and design work

　　Comfortable presenting work to large audiences and stakeholders

　　Experience working within a large Enterprise environment and collaborating with a cross-functional team

　　Experience planning, executing, synthesizing, and presenting research with actionable next steps and recommendations

　　Familiarity with design and prototyping tools, such as: Adobe Products, Figma. CAD tools a plus

　　Experience desig ing in multiple channels, including: iOS, Android, Web

　　Familiarity with working and occasionally contributing to an established design system

　　Familiarity with physical prototyping and spatial design

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $114,700 - $130,900 for Sr. Associate, Design

　　San Francisco, California (Hybrid On-Site): $121,400 - $138,600 for Sr. Associate, Design

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please.  Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.  Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to

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　　Capital One Financial is made up of several different entities. Please note that any position