West Creek 5 (12075), United States of America, Richmond, Virginia

Senior Associate, Process Management (Hybrid - CX Hardware Strategy, ATM Cash)

Capital One currently offers approximately 1300 branded ATMs and 200 Teller Cash Recyclers (TCRs) within its national banking footprint with plans to continuously modernize the branch hardware fleet. As Capital One transforms its physical presence across branch, collective and café markets, ATM, TCR and other branch cash hardware will continue to play a large role in meeting customer and associate transaction needs.

Within the ATM Cash organization, the Change Solutions team is hiring a Senior Associate to support hardware strategy and inventory management initiatives. We are seeking a process professional who excels in a team environment. This person will have excellent attention to detail and communication skills, along with the ability to adapt to a fast paced environment. The key to success in this role is the ability to understand how processes work through process mapping, mitigating business risks, ensuring the right controls are in place, and identifying opportunities for continuous improvement. Your impact and energy will deliver value for associates, customers, and third party vendors as your efforts go towards maintaining a high performing branch hardware fleet. Furthermore, you will help advance awareness of Change Solution’s work and impact by contributing to visual content through a variety of channels.

Responsibilities:

Manage the daily process flow of initiating new cash transaction hardware projects through regular queue monitoring, process measurement, and breakdown response as needed

Monitor cash transaction hardware inventory and collaborate with value chain partners (such as finance, construction, and operations) to ensure proper documentation of branch assets in finance’s fixed asset registry

Assist with cash transaction hardware demand forecasting and strategy by staying in constant communication with leadership and gathering information as business needs evolve

Maintain and develop useful reporting to assist with daily needs of branch hardware operations

Collaborate with teammates on cross-functional project teams and provide input for process improvement initiatives that create better experiences for our customers

Communicate updates with internal customers on new and existing processes

Acquire knowledge of operational procedures and ensure audit documentation is relevant and updated

Location: West Creek 5 (Richmond, VA) - this role is Hybrid , where you will be expected to spend about half of your working time in office and half working virtually

Basic Qualifications:

High School Diploma, GED or equivalent certification ​

At least 2 years of experience in Business Process Management

At least 1 year of experience with GSuite products

Preferred Qualifications:

Bachelor’s Degree or Military Experience

Lean, Agile, Six Sigma, Business Process Management, or Project Management Certification

At least 1 year of inventory management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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