Business Title: Senior Associate, Account Operations

Requisition Number: 111506 - 45

Function: Advisory

Area of Interest:

State: MI

City: Grand Rapids

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, Account Operations to join our Market Development organization.

Responsibilities:

Communicate account operational changes and updates; work with account leadership to standardize operational processes and implement enhancements; assist with the implementation and integration of client Vendor Management Systems (VMS) into account processes; oversee account operations onshore and offshore resources and provide direction/oversight to ensure effective collaboration and information sharing; oversee Contractor Labor Programs

Leverage appropriate firm tools and resources for accurate and timely reporting; manage account reporting to include pipeline, financial planning, engagement tracking, and responses to client requests for information; coordinate response to other required KPMG or client-required reporting such as global and U.S. internal growth programs, Government Services Administration (GSA) audits, and more

Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); ensure compliance with MSA requirements (GDPR, IPP, Web Controls); facilitate responses to client requests, audits, and risk assessments; understand operational changes to the client MSA and stay current on the latest SOW templates and rates; communicate operational changes to the team

Coordinate responses to member firm inquiries; assist with Sentinel approval tracking and tree maintenance

Build and maintain relationship with client vendor management and/or procurement function to optimize contract processing times; collaborate with account onshore and offshore resources, ensuring continuous process improvement and increased efficiency

Contribute to new account team onboarding, onboarding collateral creation and collaboration platform maintenance; ensure business continuity of the account processes and resources

Qualifications:

Minimum five years of recent experience in one or more business related areas including financial and data analysis, project management, and business operations management

Bachelor's degree from an accredited college/university in business administration, finance or related field; Master's degree from an accredited college/university preferred

Exceptional communication, interpersonal, organizational, problem solving, and analytical skills; ability to proactively manage upwards; strong project management skills with the capability to manage concurrent projects, prioritize multiple tasks and apply proactive and creative approach leveraging firm tools and resources

Solid critical thinking and issue resolution skills, with a drive to tackle complex challenges and offer effective solutions; deep understanding of different business functions and ability to engage, as needed

Skilled in assessing end-to-end processes, identifying gaps, proposing solutions, and overseeing implementation; able to train and supervise the work of onshore and offshore resources; effective time management skills and aptitude to manage stakeholder expectations and delegate; ability to exercise independent judgment to make day-to-day decisions

Experience with collaboration platforms, Customer Relationship Databases and Vendor Management Systems is preferred; excellent presentation skills with ability to summarize and analyze large data sets for leadership review; proficient in Microsoft Office and data analysis/reporting in Excel is required

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=4114-9

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 5

GF: 15311