Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

　　We are looking for a  S enior Analyst – Product Development  to join our  Product Management and Lending team and help deliver and execute on an exciting vision.

　　How will you make an impact in this role?

　　You will help drive the product roadmap forward, execute on our key priorities, optimize, and expand our capabilities and products to provide Card Members with a best-in-class credit monitoring experience. 

　　Help define and support execution of My Credit Guide’s Engagement product roadmap, priorities and growth opportunities

　　Support & lead the launch of new product feature sets & capabilities, partnering closely with cross-functional collaborators (product teams across the Enterprise, engineering, UX design & research, Analytics, Marketing and partner teams)

　　Develop a keen understanding of customer experience by researching & analyzing user experience, data & analytics to identify & quantify opportunity areas

　　Translate technical specifications into business instructions & guidelines for marketing & other product partners to ensure a very high standard of documentation

　　Effective project management of features to ensure timely launches with the highest degree of quality

　　Minimum Qualifications

　　Relevant experience required working as an Analyst/Senior Analyst within a digital product or development team

　　Previous experience managing end-to-end project execution within an agile environment

　　Proven experience working within a complex & matrix stakeholder environment is critical

　　Ability to effectively collaborate & build relationships across Enterprise levels

　　Significant experience building customer focused experiences and/or scalable global platforms

　　Excellent written & verbal communication skills with good attention to detail

　　Highly organized, self-starter, comfortable working in white space with minimal oversight

　　Passion for problem solving and learning complex systems and processes

　　Preferred Qualifications

　　Design thinking processes & methodologies to iteratively ideate, identify customer problems, create innovative solutions to prototype & test

　　Scaled agile processes & principles to effectively collaborate & prioritize in-conjunction with other product partners

　　A keen interest & understanding of user research, data & analytics

　　Qualifications

　　Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries 

　　Bonus incentives 

　　6% Company Match on retirement savings plan 

　　Free financial coaching and financial well-being support 

　　Comprehensive medical, dental, vision, life insurance, and disability benefits 

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

　　20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

　　Free and confidential counseling support through our Healthy Minds program 

　　Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site .

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window:  https://www.dol.gov/agencies/ofccp/posters  to access the three posters.

　　Job: Product

　　Primary Location: US-New York-New York

　　Schedule Full-time

　　Req ID: 24000691