You Lead the Way. We've Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　WHO WE ARE:

　　Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally.

　　Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

　　We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

　　ABOUT THE ROLE:

　　Our business is growing rapidly and we are looking for additional Hospitality Coordinators to join our team. Working within Resy's Customer Success Org, Hospitality Coordinator's primary responsibility will be to provide outstanding front line service and support to our Resy restaurant partners and Resy app users in order to ensure they are getting the most out of the Resy experience.

　　WHAT YOU'LL DO:

　　● Answering guest inquiries via email, text, phone & live chat

　　● Troubleshooting any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com

　　● Providing basic support to our restaurant partners and escalating any critical issues to our Account Management team

　　● Educating restaurant operators to raise the level of hospitality they offer through Resy technology

　　● Making phone calls to confirm premium reservations for the Resy Global Access concierge program

　　● Working on other duties and projects as assigned

　　WHO YOU ARE:

　　● Interest in working in a fast-paced hospitality-tech environment

　　● Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure

　　● Mastery of Microsoft Office and MacOS

　　● Ability/flexibility to work global restaurant hours, including nights and weekends

　　● Passion for restaurants and the hospitality industry

　　● Experience working at restaurants

　　● Working knowledge of reservation-management systems and restaurant operations

　　● Experience supporting technology for a SaaS business

　　Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.

　　Salary Range: $20.00 to $33.65 hourly + bonus + benefits

　　The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site.

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

　　US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.