Job Title:

　　Senior Advisor, Sales

　　Job Description

　　Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Customer Service / Inside Sales Representative position at Concentrix is just the right place for you!

　　As a sales advisor, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as "One Concentrix." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

　　CAREER GROWTH AND PERSONAL DEVELOPMENT

　　This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

　　WHAT YOU WILL DO IN THIS ROLE

　　Our Customer Service / Inside Sales Representatives connect with key small "Start -Ups" to mid-size businesses and is responsible for establishing and growing relationships and guides them through the process of ensuring they successfully optimize their online advertising campaigns. In this role, you will work to identify priority accounts and partner with them to ensure they have strong returns. As a Digital Advertising Sales Specialist, you will be responsible for empowering our client to make the right ad sale profile choices to support their targeted cliental/customer base.

　　As a Sales Advisor, you will:

　　Demonstrate a fundamental understanding of online advertising / social media marketing in your interactions

　　Hosting online video meetings that uncover customer business needs and present solutions that meet the customer's advertising objectives

　　Identify customer sales objectives and marketing key performance indicators

　　Maintain sales pipeline accuracy and track client campaign ROI

　　Deliver campaign setup and optimization recommendations

　　Monitor active client campaigns and provide timely enhancement recommendations

　　Provide feedback to leadership on product offerings and lessons learned

　　Identify and proactively recommend upsell opportunities to clients

　　Become a subject matter on client's advertising platform, features, and available enhancements

　　Excellent written and verbal skills to best communicate with our client and team members

　　YOUR QUALIFICATIONS

　　Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Inside Sales Representative role include:

　　2+ years of experience working in digital or social media sales

　　Experience in Excel (Microsoft Office) and ability to demonstrate skills through assessment

　　Knowledge of how internet advertising or social media technology works ( with the ability to explain it in ordinary terms).

　　Proven experience with efficiently working within multiple systems and tools to perform daily tasks

　　Proven communication and usage skills across multiple channels (e.g., virtual meetings, phone, email)

　　Experience building relationships and making recommendations to top marketing decision makers through business confidence, ability to ask layered questions, and influencing actions through strategic positioning of product offerings.

　　Ability to quickly learn and sell a large suite of product offerings

　　Comfortable in a dynamic fast-paced environment and with managing a sizable volume of client accounts and calls

　　Experience with managing different lead funnels (inbound and outbound)

　　Ability to quickly adopt and navigate change

　　Experience working within CRM platforms

　　Knowledge of how internet advertising or social media technology works (with the ability to explain it in ordinary terms)

　　Proven ability in business development and retaining new business relationships

　　Goal Focused is a must to provide the most efficient and effective performance

　　Must enjoy working in a collaborative work environment

　　Imaginative, strategic, and critical thinking skills

　　One of our Concentrix Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

　　Base Wage: $21.57 Hourly

　　Lucrative Sales Bonus and Performance Incentives

　　Referral Bonus

　　The position is currently a hybrid model 50% remote and 50% in-office work. At a future date, staff will be required to move back to 100% onsite employment.

　　The opportunity to work from home until we return to the office in our beautiful Farmington Hills MI facility

　　New Employee Training will include both in person onsite work days and work at home – Specific days for onsite attendance and work at home during training will be communicated to candidates if hired

　　Equipment provided

　　US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP) and more

　　The opportunity to shine in and grow your career with clear paths for development – we invest in you

　　Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability

　　Mentorship programs to help you create the strong foundation to a rewarding career

　　Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond

　　Trained wellness partners to support you as well as wellness training opportunities

　　Location:

　　USA Farmington Hills MI

　　Language Requirements:

　　Time Type:

　　Full time

　　​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

　　If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

　　Eligibility to Work:

　　In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

　　Where Job May be Performed:

　　Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

　　Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

　　For more information regarding your EEO rights as an applicant, please visit the following websites:

　　•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

　　•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

　　To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

　　If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .