Overview

　　Who we are:

　　At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

　　JOB SUMMARY: The Senior Accounts Receivable & Collection Specialist is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio of appr. 500-700 accounts.

　　Responsibilities

　　Responding to external and internal customer requests via phone and email in a faced-paced, highly complex environment

　　Independently collect past due invoices by contacting customers via phone, email or portal

　　Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

　　Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment

　　Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log

　　Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.

　　Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company

　　Preparation of weekly aging report and prioritize accounts based on overdue status

　　Account review for credit releases

　　Negotiate payment plans

　　Train new team members on daily tasks

　　Qualifications

　　Education:

　　High School Diploma or GED is required; Must not have any student loans in default

　　Experience:

　　No experience necessary; 6 months of collections experience or 1 year of customer service experience is preferred

　　Computer Experience:

　　Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

　　Skills & Abilities:

　　Communicate clearly and effectively, both orally and in writing

　　Interpret a constant flow of information

　　Listen effectively

　　Work with and apply basic mathematical concepts

　　Deal with difficult interactions with customers

　　Respond to customer inquiries and statements effectively

　　Write in a clear and concise manner

　　Manage time effectively

　　Solve problems or issues that may come up

　　Concentrate and focus for extended periods of time

　　Cope with high-stress and changing environment

　　Remain alert at all times

　　Adhere to policies and procedures

　　Adhere to work schedule and punctuality requirements

　　Communicate clearly and effectively, both orally and in writing

　　All job offers are contingent upon completion of drug and background checks.

　　InteLogix is an equal opportunity employer: M/F/Disabled/Vet

　　Position Category Customer Service/Collections

　　Job Location US-NC-Winston-Salem

　　Minimum Pay Rate USD $16.00/Hr.