Description

　　Seller Support at AMAZON

　　Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

　　Position Description: Global Seller Support Associate (Fixed-term, working remotely)

　　The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

　　Summary of Responsibilities

　　Demonstrates effective, clear and professional written and oral communication.

　　Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

　　Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

　　Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

　　Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

　　Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

　　Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

　　Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - KOR

　　Basic Qualifications

　　Speak, write, and read fluently in English

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Experience with Microsoft Office products and applications

　　Business acumen in areas of e-commerce and retail is advantageous

　　Process improvement awareness and experience

　　Enthusiasm and strong self-motivation.

　　Strong prioritization and time management skills, with a high degree of flexibility.

　　Ability to embrace constant change with flexibility and good grace.

　　Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

　　Demonstrates effective communication, composure, and professional attitude

　　Exemplary performance record, particularly with regard to quality & productivity

　　Demonstrated desire to expand skills into new areas

　　Preferred Qualifications

　　6+ months of customer service experience