Description

　　About Operations Technology Solutions (OTS)

　　Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of

　　products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

　　About The Role

　　As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a

　　region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

　　What Do We Offer?

　　Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders

　　Key job responsibilities

　　Responsibilities include, but are not limited to

　　Troubleshooting difficult IT problems without SOPs

　　Planning and coordinating CMs and CM templates.

　　Collaborating with internal teams or vendors to execute projects.

　　Leading continuous improvement efforts.

　　Auditing the quality of work performed and provide constructive feedback when necessary.

　　Automating manual tasks; create/improve small tools that help make team operations more efficient.

　　Serving as the first point of escalation.

　　Participating in hiring, training and development of others.

　　Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

　　Traveling up to 25% of the time.

　　We are open to hiring candidates to work out of one of the following locations:

　　Rochester, NY, USA

　　Basic Qualifications

　　4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

　　3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

　　4+ years of technical support experience

　　4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

　　Preferred Qualifications

　　3+ years of supporting a windows server environment experience

　　Experience supporting video conference and teleconference equipment

　　Bachelor's degree

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,600/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.