Description

　　· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

　　· Demonstrates effective, clear and professional written and oral communication.

　　· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

　　· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

　　· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

　　· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

　　· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

　　· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

　　· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

　　· The employee will be required to support the sellers via phone/chat and emails.

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - UP

　　Basic Qualifications

　　1+ years of customer service experience

　　1+ years of driving process improvements experience

　　Speak, write, and read fluently in English

　　Experience with Microsoft Office products and applications

　　Experience with Excel

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Preferred Qualifications

　　should be comfortable to work for rotational shifts

　　should be graduate and above