Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Security Video Support Administrator

　　Position Description

　　The primary responsibilities of the Security Video Support Administrator are responding to requests for client security video, validating file accuracy, communicating with requesters, system troubleshooting and responding to legal requests and/or documentation. This includes:

　　Verifying all requests (internal/external) are summited correctly.

　　The necessary documentation is provided, validating the security system (NVR/cameras) are functioning.

　　Maintain confidentiality with regards to sensitive police or evidential/ operational support.

　　Experience of working with highly sensitive data and in a confidential information service setting; discretion and confidentiality of data handling is critical in these services.

　　Documenting all requests and accurately updating/completing case notes.

　　Performing security system troubleshooting and escalation

　　Initiating, coordinating and managing service calls Position Responsibilities Throughout each work day, the Security Video Support Administrator will review the security video request email box and respond/action appropriately

　　Respond to video requests sent outside of the request portal (Smartsheet form).

　　Escalate/archive emails as appropriate.

　　Support Client in producing strategic plans for client Security Video Processing and proactively seek methods of improving service delivery.

　　Respond to internal video questions from internal client groups as appropriate.

　　Providing user training and assistance with exporting video footage as needed by law enforcement or other personnel

　　Submit requests for equipment servicing.

　　Process requests for security video within 5-business days; prioritizing based on the nature of the request.

　　Address and/or respond to emails within 1- business day.

　　Create and maintain current practices, policies, and procedures related to client security video processing and distribution

　　Provide regular performance management updates for the service requiring statistical analysis.

　　Respond to urgent video requests/escalations as appropriate

　　Conduct internal audits and maintain records log

　　Close out requests that have exceeded 5-business days waiting for proper documentation.

　　Process new requests in the order received.

　　Ensure proper document is provided with each request.

　　Thoroughly document each request. Position Requirements The Security Video Support Administrator must meet the minimum position requirements documented below:

　　Have basic computer skills on Microsoft Office products, including Outlook, Word, Excel and PowerPoint.

　　Be proficient in reading and writing English.

　　Excellent, clear and concise written and spoken communication skills, across a broad range of management levels, including customers (internal and external), law enforcement officers, and attorneys

　　Operate advanced security systems and equipment (CCTV Security Cameras).

　　Complete detailed Daily Activity Reports prior to the end of their shift.

　　Develop and improve service quality by enhancing processes, delivering and monitoring training needs.

　　Ability to effectively manage projects

　　Ability to maintain confidentiality of records and information.

　　Ability to interact in an effective and appropriate manner.

　　Ability to detect and correct grammatical and spelling errors in written correspondence.

　　Ability to understand and use web-based application software.

　　Ability to collaborate effectively with technical and non-technical county departments and agencies to derive solutions to technology issues.

　　Ability to initiate objectives with minimal supervision.

　　Ability to establish priorities and meet objectives.

　　Willing to work flexible hours including some unsocial hours, weekends, holidays, or nights if required

　　Perform other reasonable duties or responsibilities as needed.

　　Keep constant communication with the Security Supervisor to report any events/incidents that require security interference

　　Must adhere to all client policies and procedures. Core Competencies The Security Video Support Administrator must possess and display the following core competencies:

　　Able to work independently with repetition

　　Adept in technology and quick learner

　　Self-motivation, attention to detail/organization

　　Strong problem solver and proficient in written, oral and interpersonal communications

　　Able to stand and/or sit for extended periods of time

　　Work Schedule:

　　Monday-Friday 0800-1600

　　In office for probationary period of 90 days. Hybrid remote options requiring minimum 3 days in office may be made available following probationary period, at AUS and Client Discression and can be revoked at anytime. Parking is not included, but free parking is available on public streets depending on availability.

　　Annual Pay Rate: 67,724.80 per year

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1157156

　　Location: United States-Washington-Seattle

　　Job Category: Security Officer