Other Professional

Security Fire Protection Services Emergency Dispatcher B - Job ID#206362 Mesa, AZ Posted: 6/17/2024

Job Description

Job ID#:

206362

Job Category:

Other Professional

Position Type:

Associate - W2

Duration:

26

Shift:

1

PDS Defense, Inc. is seeking a Security Fire Protection Services Emergency Dispatcher B, in Mesa, AZ.

Job Description:

Seeking an Emergency Dispatch Specialist to join the team in Mesa, AZ.

The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.

The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule to include night shifts.

Position Responsibilities:

Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic

Provide approved Pre-Arrival Instructions according to policies and procedures

Make required and requested notifications

Perform in a team environment

Support training and Standard Operating Procedures (SOP) formulation as needed

Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Basic Qualifications (Required Skills/Experience):

1+ years of experience multi-tasking and working in a team environment

Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)

Willing to work variable shifts, including days, nights, weekends, and holidays

Preferred Qualifications (Desired Skills/Experience):

Bachelor's degree or equivalent work or military experience

1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security Fire Protection

Experience working under stressful situations in a collaborative team environment

Experience taking ownership of actions and mistakes

Experience accepting and implementing constructive criticism and feedback

Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)

Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio

Job Requirements

Minimum Security Clearance:

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled