Northern Light Home Care and Hospice

　　Department: Hospice - Bangor

　　Position is located: Northern Light Home Care and Hospice Bangor

　　Work Type: PRN

　　FTE: 0.001000 (Per Diem)

　　Work Schedule: Variable

　　Summary:

　　The Pathfinders Social Worker is responsible for the overall management of the Pathfinders volunteers. The Pathfinder Social Worker is responsible for oversight and training of all Pathfinders volunteers. The Pathfinders Social Worker provides support services to volunteers via education and support groups within designated Home Care & Hospice's service area. The Pathfinders social worker will provide clinical consultation for volunteer facilitators to discuss problems that arise in group, assist in making outside referrals and discussing progress. The Pathfinders Social Worker is responsible for contributing to community outreach and education efforts and works in concert with management staff and the Pathfinders Coordinator. The Pathfinders Social Worker interacts with the public, with clients and potential clients and volunteers. The Pathfinders Social Worker participates in development, marketing, and outreach to promote volunteer services. Performance reflects the mission and values of Home Care & Hospice.

　　Responsibilities:

　　Clients

　　• We actively assist clients and families to achieve their highest level of personal health and independence.

　　• Recognizes that clients are the reason we exist as an organization.

　　• Recognizes the uniqueness of each client/family.

　　• Treats clients/families with the “golden rule” in mind.

　　• Recognizes that clients/families may have different beliefs/values and accepts them without judgment.

　　• Links clients/families to appropriate services when indicated.

　　• Seeks assistance from other team members when barriers to effective treatment are present.

　　Integrity

　　• We maintain the highest levels of integrity, worthy of client and community trust.

　　• Stands up for what is believed to be the right course.

　　• Keeps confidences.

　　• Is a direct, truthful individual.

　　• Accepts responsibility for own mistakes.

　　• Apologizes for misunderstandings, inconveniences, or mistakes.

　　Stewardship

　　• We use our resources thoughtfully and responsibly.

　　• Understands and supports the mission of Home Care & Hospice

　　• Uses Home Care & Hospice resources appropriately and not excessively

　　• Avoids waste.

　　Employees

　　• We value the contribution of our employees as partners in our mission and actively seek their input and participation.

　　• Identifies and communicates opportunities for improvement.

　　• Resolves issues directly with people/person involved.

　　• Maintains a balanced perspective.

　　• Demonstrates flexibility.

　　• Maintains a positive attitude.

　　• Seeks first to understand, then to be understood.

　　• Participates in new employee integration.

　　• Supports work/life balance for self and others.

　　Excellence

　　• We deliver compassionate, professional, high quality care and service.

　　• Responds with empathy to those who are less fortunate.

　　• Responds to problems quickly and directly.

　　• Seeks opportunities to learn and grow.

　　• Presents a professional image and wears ID badge.

　　Respect

　　• We demonstrate reverence and compassion for all people.

　　• Shows sincere interest in each person.

　　• Expresses appreciation.

　　• Seeks to understand others' thoughts, feelings, and concerns.

　　• Treats all persons with respect and compassion.

　　Collaboration

　　• We partner with others to achieve our mission.

　　• Participates in internal and external educational opportunities within and outside of Home Care & Hospice.

　　• Speaks positively about the organization.

　　• Seeks to involve others when appropriate.

　　• Acts as a resource to assist others in area of expertise.

　　Community

　　• We are dedicated to serving those in need, using our resources, expertise and influence to achieve the greatest good.

　　• Spends the extra effort to put people at ease.

　　• Motivates individuals and teams.

　　• Helps individuals realize the importance of their work in contributing to the mission.

　　Corporate Compliance

　　• Adheres to Home Care & Hospice’s Compliance Policies and Procedures.

　　• Acts responsibly in conducting business with sound ethical standards and in compliance with all applicable rules, regulations and laws

　　• Seeks advice from an appropriate manager, director or the Corporate Compliance officer concerning appropriate actions needed to be taken in order to comply with the Corporate Compliance policy.

　　• Reports any potential or real ethical, legal, or regulatory violations to the Corporate Compliance Officer.

　　• Completes annual staff training.

　　Communication

　　• Provides meaningful information, both written and verbal, in a respectful, clear, concise and positive manner. Listens carefully to effectively understand the ideas, problems and suggestions of others. Accepts responsibility for information received, which results in effective dialogue with colleagues.

　　• Consults appropriately with Supervisor.

　　• Attends staff meetings and appropriate client centered team conferences.

　　• Manages and responds to voicemail and email.

　　• Manages work and personal schedule to optimize client care.

　　Customer Service

　　• Treats others with respect and courtesy. Responds promptly to requests for information and and/or assistance. Relays information in an accurate and timely manner. Contributes to a positive work environment through interactions with others.

　　• Responds in a timely manner to agency initiated communication (ie paging, voicemail, email, etc).

　　• Demonstrates awareness of personal tone and body language.

　　• Recognizes cultural differences both internally and externally.

　　• Is available to clients, co-workers and customers during regular business hours

　　• Responds optimally and in keeping with Home Care & Hospice values, to requests for assistance from clients, co-workers and customers.

　　Quality

　　• Strives for excellence in all areas of job performance. Displays competency in required occupational and technical skills. Produces work which meets required standards for accuracy in clinical and/or administrative processes. Demonstrates initiative to continually improve performance and provide assistance within the work group. Seeks new and/or additional training opportunities to update and expand knowledge of job skills.

　　• Demonstrates competency in use of available technology and optimizes its use in job performance.

　　• Demonstrates an understanding of Joint Commission, state and federal regulations governing Home Care & Hospice and maintains compliance with regulations/organizational polices and procedures.

　　• Demonstrates behavior which promotes a culture of safety and quality.

　　Teamwork

　　• Shares the mission of Home Care & Hospice, trusts the other team members, is accountable to the team and shares responsibility for achieving goals. Works with others in a cooperative manner to create a positive work environment. Acknowledges that every employee makes a valuable contribution to the team. Demonstrates helpfulness to others at all levels in the organization.

　　• Mentors and preceptors new staff.

　　• Demonstrates flexibility with assignment when deemed necessary to meet client needs.

　　Other information:

　　Current license to drive in the state of Maine, with reliable transportation and agency required auto liability insurance. Must be able to travel within assigned region, or statewide, depending on the position.

　　Competencies and skills:

　　Essential:

　　Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

　　Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

　　Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

　　Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

　　Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

　　Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

　　Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

　　Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

　　Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

　　Credentials:

　　Essential:

　　Licensed Clinical Social WorkerEducation:

　　Essential:

　　Master's DegreeWorking conditions:

　　Essential:

　　Need to drive to perform responsible duties.

　　Work with computers, typing, reading or writing.

　　Lifting, moving and loading less than 20 pounds.

　　Prolonged periods of sitting.

　　Prolonged periods of standing.

　　Prolonged periods of walking.

　　Position Pathfinders Social Worker/LCSWLocation Req ID null