JOB SUMMARY:

　　Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

　　KEY DUTIES AND RESPONSIBILITES:

　　Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.

　　Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)

　　Process and communicate details as they pertain to incidents occurring at store locations.

　　Perform Live Store Tours (LST) utilizing store's DVR systems remotely.

　　Respond/react to alerts related to fraudulent store transactions.

　　Reads, interprets, and follows procedures described in the internal Knowledge Base

　　Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor

　　Completes other duties, including special projects, as assigned by Management

　　Meets or exceeds key performance indicators of the role

　　Maintains a high degree of confidentiality

　　Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime

　　Provide assistance & support to Operations, Maintenance and Asset Protection personnel

　　Data entry, general word processing and administrative activities

　　This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

　　EDUCATION AND EXPERIENCE:

　　EDUCATION: High School/GED Required, Associates / 2 Year Degree Preferred

　　YEARS OF RELEVANT WORK EXPERIENCE: 2+ years

　　YEARS OF MANAGEMENT EXPERIENCE: NA

　　CERTIFICATIONS / LICENSES: NA

　　SPECIFIC KNOWLEDGE AND SKILLS:

　　Ability to research and resolve issues

　　Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner

　　Capable of working in a high-energy, fast paced, demanding environment

　　Perform documented complex tasks

　　Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios

　　Excellent interpersonal skills and the ability to work effectively across all levels of the business

　　Strong attention to detail and organizational skills

　　Ability to multi-task and prioritize tasks in a dynamic team-oriented environment

　　This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

　　EEO Statement

　　Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

　　In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.

　　Speedway is a gasoline-convenience store company with over 4,000 stores from coast to coast. At Speedway, we are proud of our success at meeting the fueling and convenience needs of over two million customers every day, and proud of the reputation of our good name within the communities we serve. Speedway is home to Speedy Rewards, the best rewards program in the business! Join us for lunch at a Speedy Café, a fast-casual dining option at a growing number of Speedway locations. Speedway is the nation's second largest company-owned and -operated convenience store chain and maintains its headquarters in Enon, Ohio, located near Dayton. At Speedway, we are proud of our long-term commitment to meeting the fueling and convenience needs of over 2.4 million customers who shop our stores on a daily basis.