36242BR

　　Extended Job Title:

　　Section Manager - Welcome Center

　　Position Description:

　　Manages a section in a department that has institutional oversight. Plans, organizes and develops goals and procedures for the section. Represents the section to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.

　　Requisition ID:

　　36242BR

　　Travel Required:

　　Up to 25%

　　Major/Essential Functions:

　　Supervision (25.00%)

　　Recruit, train, directly supervise and evaluate the activities of one full-time unit manager and one full-time section supervisor for the Welcome Center team. Provide indirect supervision and support to 1 section supervisor, 3 lead advisors, and 15-20 student staff.

　　Contribute to and monitor the on-going professional development of assigned staff.

　　Conduct one on one meetings with assigned staff.

　　Contribute to the development and implementation of institutional and departmental policies and procedures as it relates to staff supervision.

　　Welcome Center (50.00%)

　　Oversee and monitor staff involved in managing student on campus housing contracts to ensure compliance with all relevant laws, regulations, institutional policy, and department policy. Ensure effective communication of all policy and procedure changes/updates.

　　Oversee and monitor staff involved in managing student on campus housing occupancy strategies and procedures to ensure compliance with all relevant laws, regulations, institutional policy, and department policy. Ensure effective communication of all policy and procedure changes/updates.

　　Oversee and monitor staff engaged in recruitment efforts on behalf of University Student Housing and Texas Tech University. Ensure effective marketing, communication, and representation at all events.

　　Respond to department and campus inquiries and address issues to ensure compliance with all governing regulations and institutional and department policy. Provide oversight to staff responsible for responding to department inquiries ensuring proactive communication to department leadership via direct supervisor. Serve as a liaison for USH to ensure effective communication with all stakeholders.

　　Customer Service and Leadership Support (25.00%)

　　Respond to department and campus inquiries quickly and professionally ensuring effective communication with all stakeholders.

　　Resolve issues quickly and efficiently and proactively communicate issues and concerns with supervisor.

　　Serve as a knowledgeable resource for staff and provide necessary follow-up.

　　Proactively mitigate potential problem areas and work to find solutions to prevent delays in processes.

　　Assist with department-wide events and initiatives.

　　Assist with special projects as requested by internal and external stakeholders, and department leadership.

　　Serve on departmental committee(s) as assigned.

　　Grant Funded?:

　　No

　　Minimum Hire Rate:

　　4186.00

　　Pay Basis:

　　Monthly

　　Schedule Details:

　　M-F 8:00am-5:00pm. Travel required for recruitment events and conferences

　　Work Location:

　　Lubbock

　　Preferred Qualifications:

　　Experience with student recruitment.

　　Higher Education experience.

　　Experience with room assignment software such as Star Rez and/or Mercury.

　　Knowledge and practice in TTU software and programs (Cognos, Banner, PureConnect (CIC)) and TTU

　　policies and procedures.

　　Previous experience leading a diverse group of employees.

　　Department:

　　University Student Housing

　　Required Attachments:

　　Cover Letter, Professional/Personal References, Resume / CV

　　Job Type:

　　Full Time

　　Job Group:

　　First line Managers

　　Shift:

　　Day

　　Required Qualifications:

　　Bachelor's degree required plus four years supervisory experience.

　　Does this position work in a research laboratory?:

　　No

　　Safety Information:

　　Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

　　Pay Statement:

　　Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

　　EEO Statement:

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

　　About the University:

　　Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

　　About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.