You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

　　Your Role

　　WHAT WILL YOU BE DOING ON A DAILY BASIS?You will focus on developing + diversifying business in line with financial + volume targets. You will do this by workingwith a variety of internal + external stakeholders while focusing on the following key objectives: To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuringprospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainablecustomer deals. To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics BusinessDevelopment teams, including pricing decisions. To monitor competition by gathering current marketplace information on pricing + products. To report customer feedback to the CCL team, supporting resolutions as required. To align with CCL colleagues when onboarding new customers. To maintain + update the most relevant customer information in internal systems. To regularly review customer portfolios with the CCL Managers + team. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality inclose collaboration with the CCL.

　　Your Responsibilities

　　WHAT WILL YOU BE DOING ON A DAILY BASIS?

　　You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working

　　with a variety of internal + external stakeholders while focusing on the following key objectives:

　　 To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring

　　prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable

　　customer deals.

　　 To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business

　　Development teams, including pricing decisions.

　　 To monitor competition by gathering current marketplace information on pricing + products.

　　 To report customer feedback to the CCL team, supporting resolutions as required.

　　 To align with CCL colleagues when onboarding new customers.

　　 To maintain + update the most relevant customer information in internal systems.

　　 To regularly review customer portfolios with the CCL Managers + team.

　　 To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in

　　close collaboration with the CCL.

　　Your Skills and Experiences

　　Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.