IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations. IS GSC has grown to 430+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.

　　Program Management involves is responsible for the program’s results by selecting and coordinating the efforts of several projects that contribute to goal-based opportunities for improvement. This roles collaborates across project teams that may have conflicting goals of their own and mitigates risk by recommending solutions from various project teams that enable the organization to best achieve the program’s overall goals. They define and communicate program milestones to participating projects and hold project teams accountable for meeting objectives related to the program. Resolves issues and conflicts while promoting the benefits of the program’s outcome. Able to adapt in the event of missed goals or poor measurement results.

　　This role involves;

　　Participates in program planning / scheduling

　　Coordinates project teams for specific works

　　Tracks work completion and reports progress

　　Required to have broad view of program objectives

　　Define the program governance (controls) and manage its interactions with Project outcomes

　　Ensure program goals and objectives are and remain aligned to the overall strategic objectives of the Portfolio

　　Align the deliverables (outputs) to the program’s outcome along with business change manager and manage all program documentation

　　Skills

　　Ensures standards and best practices are followed

　　Efficiently resolves issues or conflicts

　　Provides guidance and point of contact for project teams

　　Utilize appropriate collaboration techniques

　　Must possess strong leadership and management skills.

　　Must possess strong communication skills to interact effectively with various stakeholders

　　Developing a program communications management plan to address the stakeholders needs and expectations and also to provide key information in a timely manner

　　Identification of stakeholders, getting an understanding of their needs and expectations, developing a stakeholder engagement strategy to support these stakeholders so that the stakeholder’s expectations can be aligned with the program objectives and ultimately improve the overall acceptance of the program objectives.

　　Knowledge

　　Knowledge of current standards and best practices

　　Understands & applies basic analysis techniques

　　Understands technology limitations and opportunities

　　Can utilize optimization strategies

　　Expeditors offers excellent benefits:

　　Paid Vacation, Holiday

　　Health Plan: Medical Insurance

　　Employee Stock Purchase Plan

　　Training and Education Programs

　　Unlimited opportunities for career advancement