Job Summary:

　　The MSP Account Manager’s primary responsibility is to manage and grow wallet share within existing large accounts ensuring account service level agreement (SLA) and compliance requirements are met.

　　Main Responsibilities:

　　Manage & maintain relationships with existing clients

　　Develop existing customers to increase the use of our contract and permanent solutions

　　Arrange contracts for consultants represented by the company

　　Maintain contact with active contractor base

　　Manage and close the sales cycle, including but not limited to:

　　Size up a client’s organization and industry, and provide advice and solutions to business challenges through the use of contract and permanent staffing solutions

　　Coordinate between our processes and client hiring processes

　　Represent clients internally and generate coverage for requisitions

　　Conduct final candidate screening prior to presentation to the client

　　Understand, explain and negotiate client contracts and ensure non-standard client master agreements are in line with corporate policies

　　Attend supplier update calls

　　Conduct Quarterly Business Reviews or post-scorecard debrief meetings (depending on client)

　　Create and maintain an account Playbook for all MSP accounts being managed

　　Ensure consistent collaboration is maintained with MSP Coordinators and recruitment team assigned to your accounts

　　Ensure account SLAs are achieved and maintained

　　Monitor and track QoQ requisitions received and escalate if there is a decline after 2 consecutive quarters

　　Collaborate with VMS contacts and hiring managers to strengthen relationships and increase wallet share opportunities

　　Maintain Corporate Standards

　　Other responsibilities determined by business needs

　　Education & experience:

　　Post secondary education in business or related field

　　5+ years experience within large account management

　　Strong communication and presentation skills

　　Ability to foster and grow account relationships

　　Skills and Experience and other requirements preferred:

　　Professional and personal integrity

　　Sales ability

　　Customer focus

　　Results oriented – ability to get things done

　　Effective communication in all its forms – Voice, Listening, Presenting, Informing

　　Team Player

　　Strong negotiation skills

　　Decision making

　　Planning and organizing

　　Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

　　Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.