Scrum Master

　　Location: Skopje, Macedonia

　　Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

　　RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

　　What You Will Do:

　　The role reports into the Head of Agile and will be accountable for actively driving process within a Scrum Team. Scrum Masters will also support productivity improvement whilst maintaining a high level of quality through the implementation of Agile processes and practices, underpinned by tooling and the use of metrics to measure success.

　　The Scrum Master will coach the Scrum Team in the adoption of the Scrum Framework. Acting as a servant leader, removing impediments and coaching/supporting the team to do the same. The role will facilitate discussions, decision making and conflict resolution within the teams and amongst team members, escalating unresolved issues appropriately through the correct channels.

　　The Scrum Master will support the Product Owner in ensuring the product backlog meets the Team’s criteria for ‘Ready’ and ‘Done’ and that product backlog hygiene is constantly maintained.

　　The Scrum Master assist with internal and external communication, improving transparency, and radiating information to areas of the business that work closely with R&D.

　　A crucial part of the role is:

　　Agile Adoption Strategy. Operationalizing our Agile roadmap from the introduction of Agile and employee education, to fostering teams and cultures that practice Agile, to sustaining Agile methodologies and continually offering approaches for improvement.

　　Agile implementation. Implementing Agile processes and principles within R&D using techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation.

　　Mentoring. Providing hands-on support to all employees within R&D, collaborating with people across varying levels and roles, proving personal/team feedback and means for improvement.

　　Standards. Develop standards and requirements for the Agile process and ensure teams follow these standards. Support the Scrum Master group in the adoption of these standards within their teams.

　　Training. Provide regular training to employees on the agile process, including specialised training for PO, QA, SM functions and Graduate bootcamps. Work with current trainers to improve content and keep it relevant as the Agile process matures and develops.

　　Tools. Help teams navigate agile tools and software, including the application lifecycle management tooling and tools for delivering metrics. Keep abreast of new tools and technologies that could benefit teams in the adoption and ongoing implementation of Agile methods.

　　The role requires an individual that has the ability to work to tight deadlines, and has strong written and verbal skills. The role holder will be able to work well, both independently and in a team environment, and have competency in:

　　Team Leading – Able to lead, monitor the performance of and motivate a team effectively.

　　Leading Change - Positive about change, adapting rapidly to changing circumstances and encouraging flexibility in others. Identifies and implements improvements to operational delivery, engaging people in the change process and encouraging them to contribute ideas.

　　Problem Solving and Decision Making – Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options, evaluating evidence and seeking advice where appropriate.

　　Communication – Effective communication skills suitable for the liaison with colleagues within the team and senior management, both on a one to one and one to many basis. Demonstrate effective communication, both orally and in writing, with colleagues including producing reports, preparing, organising and delivering presentations using appropriate tools and techniques, and taking a leading role in meetings and discussions.

　　Building Relationships – Able to develop effective relationships with the colleagues and able to respond appropriately to feedback.

　　Understanding RLDAtix – Aware of the strategies, policies and procedures. Aware of how the organisation operates.

　　Influencing and Impact – Act in a professional manner and exhibit the required behaviour that should act as an example to other employees. Effective at identifying team goals and objectives and motivating and leading others towards their achievement.

　　Innovation, Flexibility and Adaptability – Undertake tasks with a positive attitude and respond well to management and customer requests. Must be prepared to meet business goals and respond well to change.

　　What You Will Gain:

　　This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

　　Experience/Knowledge You Will Need:

　　The candidate would ideally have:

　　At least 2 to 3 years’ experience as a Scrum Master

　　Results driven and decisive

　　Leads by example and encompasses Agile values

　　Inspires and motivates others

　　Ability to persuade and convince

　　Interpersonal skills and patience, a good listener

　　Strong understanding of Scrum and Kanban

　　Experience as a Scrum master or with the agile methodology

　　Strong communication and problem-solving skills

　　Provides effective feedback for development

　　Pursues excellence

　　Strong spoken and written English skills