At BrightStar Care we create a memorable experience for both Caregivers and Clients. We strive to deliver superior client relations and be the company that people recommend for future services. We are accredited by Joint Commission and hold ourselves to high standards to ensure we deliver the best services from a Home Care Agency. Our Schedulers / Customer Care Managers are the first point of contact and have to be able to have clear communication. This position is the heart of the company and we are looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. Responsibilities: * Scheduling field staff * Meeting and exceeding client care standards * Effectively manages the customer care procedures and serves as point of contact for client/customer relations * Assists with the intake of new clients and informs potential clients of our services * Supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs Qualifications: * Have prior Home Care Agency experience * CNA or PCA license * Be able to remain calm under pressure * Be willing to take on call a max of 1 weekend every 4 weeks * We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.