At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　Job Summary

　　Reports to the Rehab Manager and is responsible for front office functions for the Richmond Hope Therapy Center.

　　Tasks include all patient greetings, check in/out, POS collections, initial and follow up scheduling, and customer service.

　　Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system.

　　Responsible for patient charge reconciliation, managing payer restriction tracking, including visits; allowed procedures and/or financial limits ensuring accuracy for continued revenue stream.

　　Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

　　Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic.

　　Monitors departments WQs and contacts all referred patients within 24 0- 48 hours of entry into the WQ. Able to provide cross market WQ support for other Rehab departments.

　　Possesses strong communication skills (telephone and in-person). Functions as center for communication for the therapy department. Responds to patient messages within 24 hours.

　　Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic.

　　Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.

　　Responsible for collecting all POS and maintaining a cash drawer.

　　Performs other tasks as delegated by site supervisor and/or market leaders.

　　Qualifications

　　High School Diploma

　　Knowledge of Medical Terminology

　　Knowledge of insurance pre-certification requirements and contract benefits with equivalent experience of 6 months to one year in Patient Registation and billing

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]