Job Description Summary

　　GE is building operations teams focused on performance and availability of Compute and Network infrastructure consumed by all business segments. The individual selected for this position is responsible for leading the IT operations activities for the FICO team for the GE Aviation SAP platform. In addition, they are responsible for designing and implementing contemporary processes and technology solutions that enable business and enterprise outcomes. Requirements include having a comprehensive, in-depth understanding of SAP development, operations, and deployment, along with having the ability develop cross-functional technology solutions.

　　Job Description

　　Roles and Responsibilities

　　In this role, you will:

　　Manage the service support and delivery for the SAP FICO stream

　　Coordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managed

　　Drive customer communication during critical events and lead retrospective meetings

　　Drive projects that improve customer experience, application process or performance with minimal guidance

　　Coordinate with solution architects and various other teams to understand the possible cross-functional impacts and mitigate risks

　　Analyze incident trends, and design solutions to address root causes and improve the system. Work with the team to develop, test, and implement these solutions

　　Partner with FICO architects and product owners on new service introductions, change, and transition to operations

　　Ensure quality of the deliverables, participate in design, code, change control reviews

　　Investigate the possibilities of automation for self-service of end user support

　　Lead teams of contractors to deliver technology solutions to business incidents and requests

　　Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training

　　Education Qualifications

　　Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience

　　Minimum of 5 years of experience in SAP development or operations. Hands-on experience with SAP FI and CO, performing solution design, system configuration, development, testing and defect debugging.

　　Note: Military experience is equivalent to professional experience

　　Eligibility Requirement:

　　Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.Desired Characteristics

　　Strong oral and written communication skills. Strong interpersonal and leadership skills.

　　Demonstrated ability to quickly understand new concepts and analyze system deficiencies

　　Passionate about security and the quality of the applications they support

　　Ability to influence others, lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Understands concepts of setting and driving architecture direction.

　　Effective problem identification and solution skills including debugging skills.

　　Proven analytical and organizational ability

　　Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer's viewpoint

　　Experience working with an off-shore development team

　　Organized, thorough, and detail oriented

　　Collaborates well with others to solve problems and actively incorporates input from various sources

　　Eager to learn, shares ideas, encourages and accepts feedback well

　　Additional Information

　　GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

　　Relocation Assistance Provided: No