Overview

　　As a Steampunk Salesforce CTI Technical Architect , you will be responsible for crafting and executing innovative solutions that push the boundaries of what is possible using the Salesforce platform. OurArchitect’swelcome the challenge of blending declarative and programmatic developmentusingincluding lightning components, apex, triggers,flows, approval processes,andvalidation rules. You will oversee the development of solutionsfocused on call center support and integration, leading code reviews, developing project and platform standards, and providing constructive feedback to your team. Steampunk architects aren’t afraid of getting their hands dirty with configuration and development and are integral parts to delivering cutting edge solutions to our clients.

　　Contributions

　　Contributions

　　Embrace and promote a culture of continuous learning and development by leading internal upcoming release briefing, contributing to internal technology solution reviews, and supporting the creation of a common component library

　　Design, develop, test and deploy high quality Salesforce call center solutions utilizing SFDC best practices while balancing the unique needs of our clients

　　Foster a culture of continuous improvement and innovatin within your teams

　　Support business customers closely with support and remediation for bugs/outages

　　Implement O&M plans for existing solutions, including development of new features and functionality based on the product backlog

　　Collaborate with fellow architects to creatively solve client problems across the business, and design solutions that can be repurposed across business units

　　Identify and develop reusable assets and accelerators based on reocurring client themes

　　Communicate project status and blockers to client stakeholders, and engage fellow architects as needed to maintain project velocity

　　Implement CTI capabilities within Salesforce, including Service Cloud Voice, Service Cloud Case Management, Salesforce Knowledge, Eintstein, Amazon Connect and MuleSoft APIs

　　Maintain Salesforce credentials and stay current on the latest force.com technologies to communicate trends and future needs to clients as well as leadership

　　Develop solutions which adhere to Salesforce platform governor limits and performance best practices

　　Collaborate with business analysts and technical developers to bridge the gap between functional requirements and product delivery

　　Build meaningful relationships with clients to enable the delivery of innovative and high-quality Salesforce solutions

　　Qualifications

　　Qualifications:

　　U.S. Citizen

　　Bachelor's degree and at least 5 years of experience

　　Eligible to obtain and maintain and government security clearance

　　Proficiency with delcarative Salesforce development, including but not limited to objects, Flows, process builders, lightning app builder, approval processes and communities

　　Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge and Case Management

　　Proven knowledge and practical application of Salesforce development, including but not limited to Lightning, Apex, force.com APIs and decision-making skills

　　Demonstrate self-motivation and the ability to grasp concepts quickly

　　Functional knowledge of Salesforce data structure and understanding of how to leverage the tool to meet complex process and reporting requirements

　　Ability to work across multiple projects/priorities while maintaining sound development practices to ensure the quality delivery of enterprise solutions

　　* Preferred Skills:*

　　Knowledge and experience with Agile and DevSecOps methodologies

　　Experience with MuleSoft

　　Experience with GitLab, GitHub, Jenkins, SonarQube, Checkmarx

　　Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce

　　Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision

　　Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face)

　　Take initiative to recommend process improvements and demonstrate creative thinking

　　* Preferred Certifications:*

　　Salesforce Certified System Architect

　　Salesforce Certified Application Architect

　　Salesforce Certified Platform Developer I

　　Salesforce Certified App Builder

　　About steampunk

　　Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .

　　We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

　　Refer a Friend (https://careers-steampunk.icims.com/jobs/5049/salesforce-cti-technical-architect/job?mode=apply&apply=yes&in_iframe=1&hashed=-336029103)

　　Need help finding the right job?

　　We can recommend jobs specifically for you!

　　Job Location US-VA-McLean

　　Posted Date 1 week ago (1/19/2024 6:20 PM)

　　Job ID 5049

　　Clearance Requirement Public Trust