Sales Support Specialist 1 CR

　　Alajuela, Costa Rica

　　Job Summary

　　This Sales Support Specialist is a valued member of Customer & Sales Support Team and serves as the internal business partner and primary point of contact for their assigned Breast & Skeletal Health field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with the Sales, Customer Support, Salesforce Effectiveness, Contracts, Account Receivable, Finance and Project Management teams.

　　Education

　　Bachelor’s degree, or equivalent experienceExperience

　　2 years of relevant work experience supporting a sales organization

　　1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment

　　Skills

　　Superior communication skills – verbal, written and presentational

　　Strong interpersonal and organization skills

　　Dedicated to ensuring quality standards are maintained in all functions and responsibilities

　　Acute attention to detail and accuracy

　　Ability to adapt in a fast-paced environment and prioritize with competing deadlines

　　Ability adapts easily in a changing environment

　　Problem analysis and solving ability

　　Willingness to take initiative and make decisions

　　Demonstrated strength in achieving great customer experience

　　Passion for customer success in a competitive and changing market

　　High energy, self-motivated, proactive, goal oriented and enthusiastic

　　Enjoys collaboration and embraces teamwork

　　Solid knowledge of Microsoft Office, especially Word and Excel

　　Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must

　　Salesforce.com experience desired

　　Essential Duties and Responsibilities

　　Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders

　　Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy

　　Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.

　　Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer

　　Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers

　　Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field

　　Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers

　　Participate and/or lead ad hoc projects focused on continuous improvement

　　Additional Details:

　　Must be able to travel as required by the needs of the role (10%)