Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Work Flexibility: Remote

Shift: Monday - Friday, 9:00 AM - 6:00 PM CDT

Come join Stryker, one of the world's leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

Meticulous documenters . Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What You Will Do:

The Sales Support Representative I will provide customer services relating to sales, sales promotions, installations, and communications. In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and educate customers as well as develop improvement plans in response to customer surveys. Additional responsibilities may require you to:

Follow order entry process and provide proactive updates on order status to accelerate billing process.

Provide phone support for inquiries from sales and healthcare professionals.

Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships.

Process all work in accordance with relevant working practices and standard operating procedures.

Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.

Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

Provide support beyond standard hours as needed if call volume and/or workload require additional time.

Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax.

Prepare product or service reports by collecting and analyzing customer information.

Implement and support Quality initiatives throughout branch.

Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes.

What You Need:

Required:

High school diploma or equivalent.

2+ years of customer service or sales support experience.

Ability to participate in over-time work as needed.

Preferred:

Bachelor's degree$19.58/hr. - $32.04/hr., plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. About Stryker

Our benefits:

12 paid holidays annually

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and ADD insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.