Description

　　There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefitsand privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

　　At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

　　Job overview and responsibilities

　　Development position in Sales to suppport pre and post-travel service issues and provide policy driven guidance and creative solutions when warranted. Create cases from emails related to all issues. Work with L6 colleagues to grow knowledge of processes. Escalate any issues for handling and resolution to appropriate support departments. These individuals use responsiveness, specific technical and system knowledge and networking prowess with internal support departments to find resolution and support to solve issues. Must be able to balance multiple cases and email boxes simultaneously. Strong communication (verbal and written) are needed as communication is with both internal stakeholders and external customers.

　　Build strong Sales relationships in solving complicated travel escalation issues and inquiries

　　Foster strong relationships with internal and external stakeholders

　　Sales leaders, Sales Effectiveness team, Rev Management, Airports, Refunds, Accounting, Baggage and Rate Desk to assist in resolving issues

　　Investigate customer ticketing issues, special travel needs and disruption and provide timely and appropriate guidance and assistance

　　Manage both personal email box and potential multiple vanity email boxes

　　Stay up to date on policy changes

　　This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

　　Qualifications

　　Required

　　High School Diploma or equivalent

　　2 years of Sales, CTO, Contact Center, Airport Customer Service

　　Work well independently in a potential virtual office while handling large volume of emails

　　Be a strong consultant and creative problem solver

　　Strong working together skills with a small dedicated team

　　Strong communication and relationship building skills required

　　Sales systems knowledge (Native Shares, RasCal and Microsoft Office)

　　Knowledge in using internal research systems like Wingtips, Seismic, Rascal, TripNarrative

　　Must be flexible to work any shift in 24/7 period, including nights, weekends and holidays

　　Must be legally authorized to work in Argentina for any employer without sponsorship

　　Must be fluent in English and Spanish (written and spoken)

　　Successful completion of interview required to meet job qualification

　　Reliable, punctual attendance is an essential function of the position

　　Preferred

　　Bachelor's Degree

　　Italian, French, Japanese language skills

　　Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT