At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary

We are looking for a Sales Service Manager who will be responsible for driving our sales and marketing efforts, along with facilitating the distribution of GAF products through the home improvement retail industry.

This role will manage a team of Pro Retail Specialists and Retail Sales Reps, and will be responsible for driving team success by achieving annual sales goals. The Retail Sales Service Manager leverages Salesforce and Tableau data to monitor market trends, develop annual pricing programs for customers, and execute growth strategies. This person will leverage their strong relationship building skills to partner with internal stakeholders, regional managers, and store personnel to drive GAF products through stores.

Essential Duties

Establish and maintain strong working relationships with all direct reports via ride-a-longs, phone calls, face-to-face meetings, and open communication

Foster team growth, development, and success by setting clear objectives on how to be the most effective in the field to drive sales and product knowledge

Drive the vision and strategy of the Pro Retail Specialist team within the GAF retail team

Establish and develop strong relationships with big box retail stores (Home Depot Lowes) and district management; Become their trusted advisor by utilizing strong negotiation tactics and leveraging GAF value propositions to position our clients as industry leaders

Present sales and marketing programs to key target customers, which includes senior leadership within the home improvement retail stores

Partner with internal support teams to develop appropriate product marketing and merchandising support. This includes product packages, promotions, brand labels, pricing, and billing

Utilize data from Salesforce and Tableau to identify and prioritize retail stores and contractors, with the goal of building enhanced relationships that lead to increased customer loyalty, growth, and average ticket sales

Perform periodic store audits within key retail locations to ensure sales service objectives are being achieved

Inform customers of supply and price trends and assists inventory specialists with inventory control

Continuously network, both with existing customers and potential new ones

Stay in regular communication with the broader GAF Residential field sales team to stay informed about regional activities and market conditions

Qualifications Required

H.S. Diploma or General Education Degree (GED) Required

3+ years of outside sales experience or equivalent relevant experience

1+ years of management experience, or proven leadership experience

Strong communication skills with customer focus

Strong organizational and presentation skills

The ability to have and maintain a driver’s license

Qualifications Preferred

CRM/Salesforce experience strongly preferred

Bachelor’s Degree Preferred

Tableau experience is a plus

Sales experience in the building material or retail industry

Proficiency using Google Suite

Self-disciplined and motivated

Customer-focused attitude, with a high level of professionalism and discretion

Bilingual is a plus

Travel Requirements: 50-70%, some overnight and weekend travel

Consideration will be given based on geography, candidate experience, and qualifications.

Annual Salary Range: 108,000-138,000

How We Protect What Matters Most:

We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

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With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​