Sales Operations Systems Analyst

　　Req ID: 41412

　　Job Category: Customer Operations/Customer Support

　　Mentor, OH, US, 44060

　　Description:

　　At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

　　Position Summary

　　The Sales Operations CRM Analyst is part of the Healthcare Americas Commercial Operations organization and reports into the Manager, Sales Operations Systems. The position will support efforts to implement improvements, maintain and support our current Customer Relationship Management (CRM) tool, Sales Connection. The Analyst will be responsible for supporting the completion of these improvements by conducting system testing and developing training materials. This position will also be responsible for the maintenance of Sales Connection enhancements under the supervision of the Manager, Sales Operations Systems. This position will work cross functionally with field sales, sales and service management, IT and Customer Operations.

　　To be successful in this position, the Sales Operations Systems Analyst must be comfortable working in a sales-driven environment and have success managing to deadlines.

　　This role is considered Hybrid with the requirement of working onsite at our Mentor, OH Headquarters minimum 2 days per week. Additional days onsite may be required within the initial training/onboarding period.

　　Duties

　　Provide administrative and system support for all sales productivity tools including Sales Connection, and 360 Reporting

　　Complete maintenance activities related to system enhancements/changes

　　Work directly with the Sales Operations Systems Analyst to translate user system change requests into design requirements

　　Create requirements documents

　　Conduct system testing and document feedback

　　Assist in the creation of training materials for end-users

　　Works with the Sr. Sales Operations Systems Analyst to prepare and deliver training to the user base

　　Provide user support which includes troubleshooting and issue resolution

　　Work directly with our IT team to resolve issues

　　Manage open system change requests for new process implementation and troubleshooting support

　　Participate in weekly Sales Connection meetings with IT and Business partners

　　Serve as primary point of contact for Sales Connection in the form of troubleshooting and issue resolution

　　Work closely with Manager, Sales Operations Systems to implement improvement ideas designed to enhance the functionality of CRM system

　　Assist in the preparation of all written and verbal communications regarding sales productivity tools

　　Serve as a backup for maintaining and updating the Territory Assignment System (TAS) and Javelin Territory Designer (JTD) MAPS Software System

　　Support creation of regular metrics to provide visibility to trends and identify areas for improvement

　　Continuous Improvement:

　　Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)

　　Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs

　　Participates in Kaizen events when appropriate and supports the action plans that result from those events

　　Required Experience

　　College degree required.

　　Knowledge of internal STERIS systems including Oracle, Cognos, 360 and Sales Connection.

　　Previous experience working directly with Sales and IT preferred.

　　Previous experience working with CRM systems preferred.

　　Skills

　　Demonstrated analytical, problem solving and interpersonal skills.

　　Strong organizational, communication (verbal and written) and relationship skills conducive to collaboration.

　　Excellent presentation skills before large and small groups.

　　Ability to multi-task in a deadline driven environment.

　　Detail-oriented with an appreciation for quality control.

　　Ability to work effectively with little supervision.

　　STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

　　If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

　　STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

　　The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

　　Req ID: 41412

　　Job Category: Customer Operations/Customer Support

　　Mentor, OH, US, 44060

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