Country:

United States of America

Location:

CABRA: Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

The Sales Operations Specialist reports to the Sales Operations Leader. You’re a result-oriented motivated Sales Support professional looking to work collaboratively with business leaders, sales staff, and cross-functional departments. Supporting the sales goals of a global sales team and working cross-functionally across departments, and process-oriented tasks while building customer and partner relationships.

You will be responsible for supporting our channels, supporting the contract administration, customer master, partner portal, and marketing funds process through sales initiatives and administrative needs, and providing timely responses to requests.

Position Responsibilities

You’ll make an impact by:

Assisting in the management of the support tasks of the Sales team to quickly resolve bottlenecks from Sales Operations related issues

Handling and resolving channel concerns, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution

Tracking, routing, and redirecting problems to correct resources

Interacting and supporting our sales channel to ensure a positive customer experience

Documenting current sales and operations processes and workflows and communicating these changes to our channels

Assisting in identifying improvements to our internal sales operations systems to improve channel processes

Handling and resolving channel concerns; providing appropriate solutions and alternatives; following up to ensure resolution

Serving as a point of contact; assisting with account onboarding/terminations and documenting sales process, policies, and procedures

Reviewing, refining, and enhancing internal customer master data

Other activities to support our sales channel and customer base, as needed

Required Qualifications

Bachelor’s Degree

3+ years of sales operations, project management, and/or marketing experience

Preferred Qualifications

Excellent research, writing, and organization skills

Critical thinking and ability to monitor progress and follow through

Basic understanding of accounting functions

Ability to work easily in both large team environments and independently

Experience using data to analyze and solve problems

Process-minded, able to generate refined output from general concepts

Motivated, well-organized, detail-oriented, and flexible

Able to successfully collaborate with multiple personalities and communicate with all levels of the organization

Ability to work under pressure and to interact effectively with people from different cultures

Ability to build sustainable relationships of trust through open and interactive communication

A team player and collaborative backup of related sales operations tasks

Experience in Sales Operations and Customer Service environment

RSRCAR

#LI-Hybrid

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice