At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.

　　Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch

　　Ensuring comprehensive planning including post sale readiness

　　Define & manage KPI’s (leading, lagging indicators) across product lifecycle

　　Accountable for identifying and driving action plans cross-functionally to improve KPI’s

　　Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects

　　Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives

　　Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality

　　Lead NPI launches, refining & optimizing processes

　　Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions

　　Deliver progress updates to stakeholders and leadership

　　Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

　　To be successful in this role you have:

　　Proven experience in product release management and launching SaaS offers

　　Strong program/project management skills & strong facilitation skills

　　Leading diverse, high performing matrixed teams

　　Highly analytical, fact driven, and process orientated mindset

　　Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

　　Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results

　　Well-versed in SaaS business processes and customer lifecycle.

　　Ability to challenge the status quo and develop mindshare to drive towards a common goal

　　Combination of strong intellect, exceptional active listening skills, and creative problem solving skills

　　Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

　　JV20

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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