Description:

　　Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street.

　　Among 18 awards in the past 6 years, these marvelous achievementsareinspiring,acting as beacons of resilience and hospitality for both guests and our local communities:

　　2023 The 15 Best City Hotels in Asia, Travel and Leisure World’s Best Awards

　　2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific

　　2023 Best 500 Hotels in the World, Travel and Leisure

　　2023 Forbes Travel Guide – Star Awards Winners

　　Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

　　We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

　　We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark , one of the world's legendary great hotels.

　　In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.

　　Currently, we are seeking an experienced Sales Manager to join Park Hyatt Saigon to join and continue with us in our significant journey.

　　Administration

　　§ Takes charge of Wholesale and Tour Series.

　　§ Assist DOSM to look after the clients from Consortia and Premium Programs.

　　§ Ensures an efficient and accurate filing system to maintain records of all Sales Agreements, Contracts and Quotations for the Hotel.

　　§ Establishes an efficient trace file to ensure that all business booked is properly tracked.

　　§ Reviews and responds to RFPs, while thoroughly qualifying each client’s wants and needs

　　§ Drafts and distributes proposals, contracts and submit sales reports in a timely manner.

　　§ Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

　　§ Entertains and conducts hotel inspections to clients whenever required.

　　§ Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.

　　§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

　　§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.

　　§ Submits Sales report to DOS/DOSM in a timely manner.

　　Financial

　　§ Achieves the monthly/annual personal and team targets contributing to the Sales revenue.

　　§ Develops and reviews Personal Business Plan which is linked to the Hotel’s and Division’s Annual Business Plan.

　　§ Manages the ROI from FAM trips and FOC nights offering to agencies

　　Marketing

　　§ Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

　　§ Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

　　§ Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

　　Operational

　　§ Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

　　§ Ensures systematic and efficient calls on allocated Accounts within specified location and reports findings and opportunities to the DOS/DOSM.

　　§ Pre-qualifies and targets prospects, utilising Envision database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

　　§ Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

　　§ Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

　　§ Carefully plans Sales Calls into defined objectives.

　　§ Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.

　　§ Maintains a detailed knowledge of hotel facilities, features and services

　　§ Follows up sales leads to identify prospect.

　　§ Meets and greets VIP guests upon arrival/ departure.

　　§ Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.

　　§ Establishes strong contacts to source for information in regard to planned and upcoming functions / events.

　　§ Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

　　§ Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

　　§ Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

　　Personnel

　　§ Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

　　§ Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

　　§ Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

　　§ Maximizes the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

　　§ Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.

　　§ Assists to plan and implement effective training programmers for employees in coordination with the Training Manager and Departmental Trainers.

　　§ Encourages Sales Coordinator to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

　　§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

　　§ Supports the action plans as a result of the Employee Opinion Survey.

　　Other Duties

　　§ Ensures high standards of personal presentation and grooming.

　　§ Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.

　　§ Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety

　　§ Attends training sessions and meetings as and when required.

　　§ Carries out any other reasonable duties and responsibilities as assigned.

　　§ Exercises responsible supervisory behavior at all times and positively representing the hotel management team and Hyatt International.

　　§ Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel.

　　What you can expect

　　Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

　　DE&I, care-driven culture, and collaborative, team-driven environments

　　Professional learning and development opportunities

　　Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities

　　Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week

　　Be provided uniform and laundry service

　　Discount 50% for F&B service at our restaurants

　　Complimentary accommodation at selected Hyatt properties worldwide

　　Free parking at our associate parking area

　　Qualifications:

　　Ideally with a relevant degree or diploma in Hospitality/Tourism management or relevant major

　　Proven record experience as Sales Manager in an international luxury hotel

　　Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment.

　　Good problem solving, administrative and interpersonal skills

　　Fluent verbal and written English skills

　　Primary Location: VN-Ho Chi Minh City

　　Organization: Park Hyatt Saigon

　　Job Level: Full-time

　　Job: Sales

　　Req ID: HOC000582

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.