About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sales Communication and Feedback Manager is responsible for executing the Feedback Communities Strategy and Communications Framework for both Sales and Customer Success (CS) teams. This role aims to gather valuable feedback from the field, inform stakeholders, and enhance sales and revenue performance through effective communication. The role is crucial to ensuring that the Sales and CS teams have the necessary resources and information to drive success.

Location

This is a fully remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Assists in the development and implementation of a Communications framework and governance strategy for Sales and CS – Creates, distributes, analyzes, and shares ownership of results.

Determine the most effective communication vehicles to disseminate important news and initiatives to the field.

Conduct research, write, and distribute internal communications.

Monitor key performance indicators (KPIs) for communication channels and provide optimization recommendations for future iterations.

Develop and implement a comprehensive feedback community framework and communications governance strategy for Sales and CS.

Collaborate with stakeholders to align on the feedback community and communications strategies.

Enhance the governance process to ensure the collection of crucial feedback through the feedback communities.

Establish the appropriate channels and cadence for feedback collection, including real-time feedback mechanisms.

Track all feedback collected from various channels and ensure effective communication back to stakeholders.

Plan, schedule, host, and follow up on communication channels and feedback community events.

Manage the development and distribution of end-to-end feedback community reports for the field and key stakeholders.

What We Look For in a Candidate

Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience).

5+ years of experience in marketing research, communications, journalism, corporate communications, PR, or related fields.

Excellent written and verbal communication skills with professional writing and editing experience.

Exceptional attention to detail, proofreading skills, and organizational abilities.

Ability to create value-based content that aligns with audience needs.

Proficiency in analyzing survey questions and results to gain strategic insights.

Strong project management experience and ability to adapt to changing priorities and timelines.

Proactive problem-solving skills and a passion for driving change and simplification.

Ability to think critically, work independently, and navigate through ambiguity.

Executive presence and experience interacting with and presenting to EVP/VP levels.

Strong interpersonal skills, including active listening and proactive communication.

Positive attitude, strong team player, and ability to thrive in a dynamic environment.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94,420 - $125,890 in these states: AR ID KY LA ME MS NE SC SD

$99,390 - $132,510 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$104,360 - $139,140 in these states: CO HI MI MN NC NH NV OR RI

$109,330 - $145,770 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334634

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

08/29/2024