How the Position Works

　　The Sales Director will oversee the daily operations of the call center and their employees and should have experience organizing work groups, coaching employees, monitoring progress, enforcing policies, and ensuring excellent quality of business. The Sales Director must be people-centered, have strong communication skills, and a natural leader that is focused on inspiring employees to own their work and deliver best in class results. This role is well suited for someone who likes a fast-paced environment, who is driven by a desire to help others, and a creative thinker. This position is full-time in the office location.

　　Key Responsibilities include:

　　• Manage supervisors to ensure optimal team efficiency and performance.

　　• Provide strategic leadership and direction for the call center, aligning operations with organizational objectives and values.

　　• Supervise department staff including hiring, training, evaluating performance, and coordinating all employee-related matters.

　　• Analyze call center metrics, KPIs, and performance data to identify areas for improvement and implement strategies to enhance operational effectiveness.

　　• Responsible for monitoring all call center technologies.

　　• Serve as a representative of the site at internal and external project workgroups and stakeholder meetings.

　　• Demonstrate model leadership behavior and communication with professionalism.

　　• Stay informed about industry trends, best practices, and technological advancements in call center management and the healthcare industry.

　　• Minimum of 5 years of experience in a leadership role within call center environment.

　　• Strong understanding of Medicare and Medicaid regulations and healthcare industry best practices is a plus.

　　• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.

　　• Proven track record of success in improving call center efficiency, performance, and customer satisfaction.

　　• Experience in managing multidisciplinary teams and collaborating with professionals with a variety of skills and backgrounds.

　　• Demonstrated problem solving ability with experience providing business insights and recommendations.

　　• Strong written and verbal communication skills with the ability to effectively present information publicly.

　　• Ability to trouble-shoot problem areas and recommend and develop effective system and process improvements.

　　• Budget management and financial acumen.

　　• Strong analytical and conflict resolution skills

　　• Ability to work effectively under pressure and meet deadlines.