Job ID

　　27560

　　Sales assistant

　　Regular

　　Seoul, Korea (https://www.google.com/maps/place/Seoul,Korea)

　　Apply to this job My candidate profile (https://career2.successfactors.eu/careers?company=solvaysa&site=&loginFlowRequired=true)

　　Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

　　We are looking for:

　　To efficiently and timely manage the order fulfilment processes, Proactive handle customers. request and keep accurate visibility of the forecast in accordance with established operation policies

　　We count on you for:

　　Customer contacts

　　Act as the first customer contact person to handle customer requests, concerning orders management such as leadtime, order status (tracking), and provide feedback to the relevant sales manager regarding order status and/or changes.

　　Confirm with customer and sales manager the latest price and payment terms

　　Build relationship with customers through regular interaction (call or visit) Order processinq

　　Create & Process customer orders in RCS/ changes according to established department policies procedures, communicate with customer on relevant information, e.g. delivery schedules and product availability and coordinate with supply chain team, process customer returns according to established policies/procedures in case of necessity.

　　In some cases (New product, change of formulation...), the tracking of the order status may request a specific tracking of the industrial trials or direct contacts with R&D

　　Documentation

　　Follow up required documents (MSDS, COA, PDS, GHS Label etc)

　　Data manaqement

　　Maintain accurate customer data in RCS

　　Maintain accurate commission in customer /materiaI level in RCS

　　Maintain and follow rebate agreement in RCS if there is any agreeemment with customer . Maintain sales data

　　Maintain prices in system according to the validated price Accurate monthly sales closing and report to sales manager

　　Account Receivable Support

　　Work closely with sales to support for account receivable to ensure in time payment by customers. Forecast update management

　　Weekly update : check with customers and sales manager and update forecast on weekly basis.

　　Claim management

　　Follow up the process of complaint and input in SMART.

　　Sample managementFollow up GBU process of sample and input in SMART.

　　Customer Document requestFollow up GBU process of CDR and input in SMART.

　　Customer Specific requestFollow up GBU process of CSR and input in RCS Commission management

　　Validate commission record for sales to Korea per request of SBS team ( 2-3 times per month)

　　Prepare monthly sales closing data and get commission statement .

　　Issue commission debit note and send to SBS team. And manage commission income process. Order book checking and ensure billing level

　　Follow daily order book and keep it clean and in line with real status .

　　Tracking and ensure billing on time.

　　Co-ordiante and work toqether with GBU CSO based in Siqnapore

　　Prepare and Provide original shipping document set(Invoice, P/L, B/L, CoA, MSDS) to local customers.

　　You can count on us for:

　　The incumbent will have the opportunity to develop their skill set in a global company and project work, working with a dedicated professional team of personnel.

　　There is much opportunity to work on simplification and improvement of site systems and data management.

　　In the longer term, you will be well-placed to take on a more senior staff or Management position.

　　You will bring:

　　Above 3 years' experience of customer service,

　　College degree or equivalent standard of education is essential

　　Familiar with SAP environment(SD) and sound knowledge of local regulations

　　Good oral and written English necessary,

　　Customer-centric;

　　Good communication & coordination skill;

　　High responsibility and accuracy of job

　　Open and transparent behavior

　　Key Accounts' (LG, Samsung etc) order management experience preferred.

　　Working experience for multi-national company, chemical company is preferred.

　　You will get:

　　Competitive salary

　　Training platform for all employees

　　Free language courses (24 languages available)

　　Free well-being sessions (physical and psychological)

　　Additional information:

　　Location : Korea, Seoul

　　#LI-TL1

　　#LI Onsite

　　About us

　　Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

　　At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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　　Job ID

　　27560

　　Regular

　　Seoul, Korea

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　　Apply to this job (https://career2.successfactors.eu/careers?company=solvaysa&lang=en_US&career_ns=job_application&career_job_req_id=27560)