Department: Sales Reporting To: Director of Sales Office Location: Talamore Woodbury Employment Type: Full-time Position Summary: The Sales Assistant/Outreach Director is a key member of the sales team, responsible for supporting the Director of Sales (DOS) in achieving sales targets and enhancing the resident experience. This role involves a mix of outreach, sales engagement, customer relationship management, and event coordination. Principal Duties and Responsibilities Sales and Client Engagement: Conduct in-depth needs assessments with priority accounts to identify sales opportunities. Accurately record all client interactions, calls, and outreach activities in Hubspot. Perform undercover market research on leading competitors to gather data on pricing and incentives. Distribute bi-weekly updates on unit availability to both paid and unpaid referral sources. Move-In Day Activities: Conduct a thorough final inspection of the resident's apartment, ensuring all details are in order. Purchase and place a personalized welcome gift in the new resident's apartment, accompanied by a handwritten note. Welcome new residents and their families at the main entrance, guide them to their apartment, and offer a comprehensive community tour. Post-Move-In Follow-up: Send a comprehensive update to the referral source, providing details on the new resident's transition and well-being. Event Coordination: Be present in the community for 1-2 days following a marketing campaign to handle inquiries and confirm event attendance. Assist in preparing the venue before events and dismantling setups afterwards. Welcome attendees, assist in managing presentations, and ensure a smooth event flow. Log event details and attendee interactions in HubSpot, and execute timely follow-up actions. Database and Lead Management: Actively manage and update existing client records in the database. Address inquiries from families who have made reservations but require additional information on logistics, paperwork, or unit specifications. Engage with new leads and handle incoming calls when the DOS is otherwise engaged. Tour Assistance: Conducting secondary tours for families who have previously visited, if the DOS is not available. Handling spontaneous walk-in tours when the DOS is preoccupied. Strategically positioning oneself within the community to assist the DOS during scheduled tours. Great Lakes Management Company is an at-will employer; this job description is a guideline and does not constitute a written or implied employment contract. GLMC is an EO Employer/Vets/Disabled.