Description

　　Classification:Non-ExemptJob Summary:The Route Relief/Utility RSR supports the Service Department in itsobjectives to meet our customers needs through up-selling/cross-selling andproviding superior customer service. Main duties are to cover routes andperform service related tasks as required. Reports to the District Manager.Essential Functions:- Perform all responsibilities of a Route Sales Representative and relatedtasks.- Learn and support all routes. Run routes as needed for holidays, vacationsor other vacancies.- When not on a route, assist in rush deliveries, renewals, audits,training and any other tasks assigned by supervision.- Solicit new customers, up-sell/cross-sell/sample all lines of serviceor product and ensure a profitable product mix.- Actively participate in promotions and contests, training and audits.- Follow company policies/procedures regarding new customers, managingcustomer needs and all aspects of service.- Ensure customer loyalty and outstanding customer service. Buildrelationships, communicate openly, educate customers and proactivelyresolve concerns in cooperation with supervision.- Safely operate a delivery vehicle on each trip, following all applicablelaws and company policy. Maintain vehicle cleanliness and perform regularvehicle inspections.- Handle and process customer payments. Keep route paperwork current.- Ensure timely and correct deliveries of complete textile loads, pick upsoiled textiles and maintain proper inventories in accounts. Service itemssuch as facility maintenance products.- Monitor and report competitive activity. Keep service agreements current andrenewed.- Return from route and off load soiled textiles in the receiving area offacility.- Accurately prepare route paperwork and follow check-in procedures.- Follow written and verbal instructions and perform other tasks as directedby supervision.Additional Functions:- Support other service personnel as required by supervision.Qualifications:- Have and maintain a valid Drivers License, CDL when applicable.- Maintain a driving record free of chargeable accidents, speeding, safetyor other violations.- Demonstrate excellent skills in the operation of vehicles and verifiableminimum one year experience of safe and successful driving.- Demonstrate excellent skills in customer service and route sales.- Excellent verbal/written communication skills in English, comprehend andfollow direction and good time management skills and team player.- Recognize colors, sizes and types of product and count, add and subtractaccurately.Education:- High School graduation or similar experience. Qualified drivers license.Travel Requirements:- Daily, by delivery vehicle within a route.Typical Environmental Conditions:- Operating vehicles on public roads, in and out of customer locations,loading areas of a typical industrial laundry facility, Service Center ordepot- Indoor and outdoor areas of a typical industrial facility.Typical Physical Activity:- Physical Demands - sitting, grasping, driving stooping, kneeling,reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs,standing, walking, writing, speaking, hearing.Revised:06/20/2019Qualifications

　　BehaviorsEnthusiastic - Shows intense and eager enjoyment and interestTeam Player - Works well as a member of a groupDetail Oriented - Capable of carrying out a given task with all detailsnecessary to get the task done wellDedicated - Devoted to a task or purpose with loyalty or integrity

　　MotivationsJob Security - Inspired to perform well by the knowledge that your job is safeGrowth Opportunities - Inspired to perform well by the chance to take on moreresponsibility

　　EducationHigh School (preferred)

　　Licenses & CertificationsDrivers License (preferred)

　　SkillsCustomer Service (preferred)

　　The contractor will not discharge or in any o her manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities