Location

　　Rancho Las Palmas Resort & Spa

　　The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

　　Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

　　Job Description

　　Responsibilities

　　To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.

　　To be thoroughly acquainted with PBX Operator duties.

　　To be a main liaison between guest and the hotel, serving as Manager on Duty as assigned.

　　To appropriately protect confidential guest information and guest room key access according to front office SOP’s.

　　Be familiar with the Phone and Alarm System in the PBX department.

　　Possess a thorough familiarity with the Select Guest and GHA programs. Provide required SG and GHA training to staff.

　　To be familiar with all technical equipment as related to the Front Desk and Housekeeping.

　　Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.

　　Assist with initial and continued training of all line level front office associates – conducting MOS audits and on the spot coaching as needed.

　　Assist with shift coverage in the event of call-offs of staff.

　　Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.

　　Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.

　　Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.

　　Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.

　　To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.

　　Train front office line level associates.

　　Be familiar with all systems and equipment as related to the Front Office (Opera, Alice, Synergy, Two-Way Radio Dispatch, ISD Firepanel).

　　Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).

　　To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage).

　　To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing).

　　To be familiar with local attractions and businesses.

　　Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.

　　Be familiar with housekeeping systems and equipment.

　　Execute room inspections according to standards.

　　Maintain Four Diamond Standards of guest service.

　　Understand the importance of our Medallia scores.

　　Aid guests in locating other areas of the hotel (walk them to destination if possible).

　　Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

　　Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

　　Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio

　　Be pleasant, smile and greet all guests, using surnames when obtained

　　Deliver personalized, memorable guest experiences by utilizing the Power of One

　　Perform other duties | special projects as assigned by Rooms management.

　　Qualifications

　　A Bachelor’s degree is required, preferably in Hospitality Management.

　　Previous hotel experience, preferably in a role that required leadership.

　　Candidates must be available to relocate after completion of the program.

　　Previous Housekeeping or Rooms Division experience is preferred.

　　Must be willing to work 50 hours per week. Flexible schedule required to include nights, weekends and holidays.

　　Must be able to walk/stand for extended periods of time (to include entire shift). Must be able to lift up to 40 lbs and push/pull/carry up to 75lbs. Requires frequent bending, squatting and reaching overhead.

　　Self motivated with ability to manage deadlines.

　　Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.

　　When performing bell or housekeeping duties will need to push/pull up to 100 lbs. Stand, walk or sit for an extended period or for an entire work shift.

　　Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

　　Pay: 58,630.00/salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

　　Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poste r and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

　　Job LocationsUS-CA-Rancho Mirage

　　Posted Date2 weeks ago(1/16/2024 1:50 PM)

　　Requisition ID 2024-103824

　　of Openings 1Category (Portal Searching) Leader in Development