Description

　　As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

　　$18.50 per hour with uncapped commission.

　　Frontier Flight Benefits

　　$.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.

　　$40 Monthly Travel voucher or Free Parking Pass

　　Sales commission for agents compliant with the policy are paid on a monthly basis.

　　Key Responsibilities

　　Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.

　　Interpret identification labels along with baggage and cargo routing tags.

　　Host self-service kiosks

　　Ensure that all work areas are organized.

　　Keep a positive attitude while offering assistance.

　　Ensure the safe and secure operations.

　　Comfortable lifting/moving up to 70lbs of cargo and baggage.

　　Some bending, stretching, pushing & pulling.

　　Perform other duties as assigned.

　　Qualifications

　　Must be at least 18 years of age.

　　Must pass pre-employment drug screen.

　　Ability to proficiently read, write and speak English.

　　Must be comfortable lifting 70lbs.

　　Must be able to stand for long periods of time at the ticket counter and gate check-in areas.

　　Must pass FBI background check and obtain US Customs seal.

　　Must be available and flexible to work variable shifts including weekends and holidays.

　　Prior Customer Service Experience Strongly Preferred

　　Intermediate Computer Skills Required

　　Knowledge, Skills and Abilities

　　Ability to learn quickly.

　　Ability to understand and carry out oral and written instructions and request clarification when needed.

　　Strong interpersonal skills

　　Ability to work as part of a team.

　　Ability to build relationships.

　　Benefits

　　Three Health Plans through Meritain Health that offer a variety of coverage.

　　Two Dental Plans through Delta Dental

　　Vision Insurance Plan through Met Life Vision

　　Paid Vacation

　　Accident Coverage Plan

　　Critical Illness Coverage Plan

　　Hospital Indemnity Coverage Plan

　　Voluntary Life and AD&D Insurance

　　Voluntary Short-Term and Long-Term Disability Insurance

　　401K Savings Plan

　　Employee Assistance Program

　　Prepaid Legal Coverage Plan

　　Identity Theft Protection Plan

　　Pet Discount Coverage and Pet Insurance Plan

　　Uniform Provided

　　Flight Privileges on Frontier Airlines after 30 days of employment

　　Working Conditions

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk

　　Physical Requirements

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

　　Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

　　Location: 8500 Pena Blvd, Denver, CO 80249

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)