Position Summary

　　A day in the life of...

　　The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.

　　Evaluate and execute end-user role assignment request based on market agreed procedures/policies

　　Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.

　　Performs End User Role localization and ensure it is delivered on time.

　　Execute Role Variant creation and update in PRAM.

　　Raise a RDS based on the input received from Analyst or Market Role Links.

　　Documents all requests/activities in the ticket management tool following defined standards and best practices

　　Ensures timely resolution of all tickets within agreed SLAs and KPIs

　　Ensures timely response to emails sent to the group's generic mailbox

　　First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.

　　Updates CATS in a timely manner

　　Create/review/update Standard Routines

　　Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures

　　Deliver process improvement initiatives

　　Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.

　　What will make you successful

　　Quick learner and ability to adapt to challenging environments

　　Able to multi-task and works well under pressure

　　Good interpersonal and communication skills

　　Customer service orientation

　　Analytical and with strong problem-solving skills