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RN - Patient Engagement Advisor (Part-time 1st/2nd Shift)
RN - Patient Engagement Advisor (Part-time 1st/2nd Shift)-March 2024
Waterloo
Mar 29, 2026
About RN - Patient Engagement Advisor (Part-time 1st/2nd Shift)

  Employment Type:

  Part time

  Shift:

  Description:

  The RN is responsible for hospital-based telephone triage calls on our community health line, and answers pager calls for providers after office hours. Through theory-based practice, the RN utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care for a select group of patients by phone, to determine appropriate level of care access. The RN also facilitates communication between physicians, patients, and family members. In addition, will be responsible for supporting the Population Health/ACO initiatives. Also works with members of the physician practice team to provide coordination of care and facilitate efficient use of health care resources. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne.

  Our Commitment to Diversity and Inclusion

  Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

  Our Commitment to Diversity and Inclusion

  Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

  Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

  EOE including disability/veteran

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