Job Number 24012369

　　Job Category Food and Beverage & Culinary

　　Location London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　POSITION SUMMARY

　　Position responsible for assigned food and beverage/culinary operations including Lanes of London restaurant, executive lounge, meetings & events and in-room dining. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Assisting in Food and Beverage Operations. Creating a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provide excellent customer service to all employees. Respond quickly and proactively to employee's concerns. Use coaching skills throughout the property. Demonstrate self confidence, energy and enthusiasm. Motivate and encourages staff to solve guest and employee related concerns.

　　Provide excellent customer service. Respond quickly and proactively to guest's concerns. Understand the brand's service culture. Set service expectations for all guests internally and externally. Take ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follow up to ensure complaints have been addressed to the guest's satisfaction. Develop a relationship with all guests to build repeated clientele internally and externally. Comply with all corporate accounting procedures. Assist Food and Beverage Manager as needed with annual Quality audit.

　　EDUCATION AND EXPERIENCE

　　• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

　　OR

　　• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

　　LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

　　Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

　　We are now recruiting for an experienced Assistant Food and Beverage Outlets Manager to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.

　　WHY WORK WITH US ?

　　A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

　　Competitive Salary + 23 days holiday including bank holidays increasing to a maximum of 31 days

　　Attractive Management Bonus plan

　　Complimentary private medical via AXA

　　Enhanced pension schemes

　　50% discount on Food & Beverage when dining in the hotel

　　Length of service rewards and invitations to afternoon teas

　　Monthly/yearly recognition schemes

　　World-class career opportunities within Marriott hotels tailored to your specific needs

　　Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!

　　Professional learning and development opportunities - because a rewarding career is so much more fulfilling!

　　Complimentary meals on duty

　　Complimentary dry cleaning - we do like to make an impression

　　Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations – because we like to boogie!

　　Enhanced pension scheme to help you save for the future

　　Life assurance x 3 salary

　　Competitive car lease schemes

　　Cycle to work scheme - your wellbeing is important of course!

　　Access to major high street discounts so you can treat your friends and family

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.