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　　Cambridge International Systems, Inc. has a full-time Senior Telecom and Voice Engineer opportunity available based in Doral, FL. Qualified candidates for this job must possess a current DoD Top Secret security clearance.

　　SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.

　　We have an opportunity for a Senior Telecom & Voice Engineer to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

　　This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028.

　　ROLE RESPONSIBILTIES

　　Requires detail-oriented, in-depth knowledge of Unified Communications (UC) hardware and software for CISCO Voice Systems.

　　Provides high-level support and technical expertise for Unified Capabilities.

　　Responsible for systems administration, operations, maintenance, and associated activities of communication/collaboration platforms installed throughout the USSOUTHCOM enterprise.

　　Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.

　　Responsible for applying security principles, practices, and procedures under the Risk Management Framework (RMF) to maintain compliance with applicable security regulations.

　　Install, maintain, update, document, and manage all aspects of collaborative services needed in support client requirements.

　　Assist with the planning, design, implementation and sustainment of Cisco Collaborative Solutions, Cisco tools, QoS, VoIP deployments, SIP trunks, call control, IP routing, LAN switching and routing protocols.

　　Develop and oversee the adherence to maintenance and performance standards for data, voice, and video network hardware systems.

　　Troubleshoot highly complex data, voice and hardware problems.

　　Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and errors in the environment using a variety of tools and processes.

　　Perform network readiness collaboration assessments and optimize high level voice and network solutions. Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs).

　　Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s geographically dispersed VoIP infrastructure.

　　Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones.

　　Maintain inventories for support and maintenance per location by working with our selected vendors.

　　Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service records, asset inventories, topologies, etc.

　　Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks.

　　Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.

　　Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs.

　　Coordinates the acquisition of hardware and software as well as subcontractor services as needed.

　　Evaluates new communications technologies to enhance capabilities of the network.

　　Maintains current knowledge of relevant technology as assigned.

　　May coach and provide guidance to less-experienced professionals.

　　May have to work afterhours/weekends to resolve issues and/or support exercises.

　　Required QUALIFICATIONS

　　Must possess an active DoD Top Secret security clearance.

　　Experience required in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Unified Contact Center Express (UCCX) and Cisco Meeting Server (CMS).

　　Experience working with VMWare, Cisco IOS, VG Gateways, PRI Gateways, and Analog Voice Connections, 3rd party secure phones, voice end-point hardware, PBX technologies, along with testing and implementing UC capabilities throughout an enterprise.

　　Experience working with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization, maintenance, and ongoing management.

　　Experience working with Authentication, Certificates, and Encryption.

　　Experience with managing work tasks with ServiceNow or other ITSM tool.

　　10+ years of experience, BA/BS or equivalent with 6+ years of experience, or MS with 4+ years of experience.

　　Cisco Certified Network Professional – Collaboration (CCNP)

　　DoD 8570 compliant: o IAT Level II or III Baseline Certification.

　　Computing Environment (CE) Certificate.

　　DESIRED QUALIFICATIONS

　　ITIL v4 Foundation

　　TRAVEL REQUIREMENTS

　　In some occasions, overnight travel may be required.

　　PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

　　Cambridge International Systems complies with Temporary Duty Station (TDY)/Outside Continental United States (OCONUS) vaccination requirements.  If this position requires OCONUS travel (listed above), Vaccine Recommendations by AOR | Health.mil lists applicable current vaccination requirements by location.

　　Office setting:

　　Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday.

　　Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.

　　May be required to travel short distances to offices/conference rooms and buildings on site. 

　　BENEFITS AND PERKS

　　Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation, career development opportunities, comfortable working conditions, and a comprehensive benefits package, some of which are listed below:

　　Medical, dental, vision, Life/AD&D/STD/LTD insurance

　　401(k) matching and immediate vesting

　　Paid time off and holidays

　　Generous tuition & training assistance program

　　Relocation assistance

　　Sign-on bonuses

　　Referral bonuses

　　Performance-based bonuses

　　Community involvement & outreach

　　Wellness program

　　Employee Assistance Program (EAP)

　　Tickets at Work

　　Refer to a friend

　　If you know someone who may be interested, please share this posting.  We are a growing team and there may be more opportunities like this one here at Cambridge International Systems!

　　MORE ABOUT US

　　At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

　　If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit  https://cbridgeinc.com/accessibility/  for information on how to request assistance.

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