Department/Unit:

HBD - Medicine Endocrinology

Work Shift:

Day (United States of America)

The Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients.

Salary range: $85,000 - $107,343

Essential Functions

Patient Satisfaction

• Assesses patient feedback and act as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution.

• Investigates and addresses patient complaints with support of Practice Coordinator and Nurse Manager

• Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible.

• Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary.

Operations

• Collects and manages clinical related stoplight reports and addresses clinical issues within the division.

• Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and or corrective actions, focuses on improvement of staff abilities.

• Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and to be reachable to address staff questions or emergencies after hours and on weekends.

• Coordinates daily workflow of clinical staff, delegates daily tasks to appropriate clinical staff and ensures completion of these tasks.

• Ensures staff is knowledgeable about institutional resources, policies, and procedures and be able to share and communicate this information effectively.

• Maintains effective communication with staff in a timely and effective manner by coordinating, facilitating, and documenting staff meetings with clinical staff.

• Ensures that medical equipment functions properly and understands the process to manage failure as needs arise.

• Works with the division physicians, administrative staff and nurse manager to ensure compliance with

The Joint Commission and any other governing regulatory authority.

• Participates in Environment of Care Surveys with Practice Manager.

• Reviews and maintains OSHA and SDS compliance manuals.

• Orders and stocks supplies and medications as needed for clinical areas. Maintains inventory records to ensure fiscal responsibility, working within budgetary confines within the Division.

• Maintains tracking logs- i.e., refrigerator temps, QC checks for CLIA waved testing, medication samples, emergency medications.

• As staffing needs demand, support all clinical needs within their department to include but not limited to:

assist with telephone triage, administer medications, provide direct patient care, assist the providers, task completion, medication prior authorizations, and prescription.

Administrative Liaison

• Provides proactive administrative and staff support in a patient centered environment.

• Functions as an administrative liaison to internal and external customers.

• Advocates for patients, families and staff.

• Provides input to Nursing Management for quality improvement.

• Ensures clinical staff is documenting properly, giving age appropriate care, gathering data correctly, and facilitating care in a customer friendly manner.

Consultation

• Functions as a resource to staff for solving complex clinical problems.

• Maintains up to date knowledge regarding legal aspects of nursing policies and procedures and regulations governing the organization, and shares knowledge openly.

• Assists with resolving conflicts between individual needs and the requirements of the organization.

• Supports and promotes lifelong learning using the organization’s established empowerment process.

• Acts as a mentor and consultant to staff in incorporating the organization’s mission, vision and values to enhance patient satisfaction by anticipating and exceeding patient’s needs.

Human Resources

• In close cooperation with the Practice Manager, develop a superior clinical workforce by interviewing, hiring and training staff to maintain and expand their skill sets.

• Monitors licensure or certifications for clinical staff and completes CPR tracking.

• Manages payroll and benefits for clinical staff.

• Maintains and updates (no less than every 3 years) job specific competency tools, job descriptions,

ACAs, and competency-based orientation tools with the assistance of the Nurse Manager and the Practice

Manager.

Patient Safety

• Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.

• As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports.

• Is aware of and compliant with all regulatory agency safety goals and objectives.

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, requirements, duties and skills required of personnel so classified. Additional duties and responsibilities that are specific to the Department or Unit are identified and maintained by the Manager as an Addendum to the Job Description.

Patient Care Options

Clinical

Required for All Jobs

• Maintain strict adherence to the Albany Medical Center Confidentiality policy.

• Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.

• Comply with all Albany Medical Center Policies.

• Comply with behavioral expectations of the department.

• Maintain courteous and effective interactions with colleagues.

• Demonstrate an understanding of the job description, performance expectations, and competency assessment.

• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

• Participate in departmental and/or interdepartmental quality improvement activities.

• Participate in and successfully completes Mandatory Education.

• Perform all other duties as needed or directed to meet the needs of the department.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.