This is a Job Description for RMA Coordinator in Southaven, Mississippi

　　Summary: At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

　　Duties & Responsibilities: Process, disposition, and track related returns. Receive all field returns. Process specific returns requiring sterilization/decontamination to ensure safe handling. Process all items returned from repair service providers into appropriate inventory locations. Receipt of repairable items to and from external service providers. Manage discrepant returns to enable RMA processing. Communicate with customer service regarding aging DRMAs. Control of returns material storage within RMA Receiving area. Store and dispose of dispositioned instruments/accessories and FRU components. Dispose bio-hazardous material post sterilization as required and maintain the necessary documentation for disposal. Follow appropriate safety procedures while handling potentially hazardous chemicals. Selects & pirates specialized cleaning equipment. Selects appropriate method of sterilization. Follows manufacturer recommendations for use of cleaning agents. Report all malfunctioning equipment to appropriate department. Always keep inventory of supplies and ensure a healthy stock of materials. Document and maintain complaint reporting checklists (CRC's). Identify and communicate gaps in RMA process. Demonstrate strong understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions. Perform other projects or duties that may be assigned. Coordinate transfer of materials to appropriate facilities for further RMA processing and/or repair. Assist FA team on regulatory requirements in resolving "Reportable I/A" events and "Recalled" instruments. Maintain an excellent attendance record. Clearly understands problems, areas of risk, and areas for improvement within work unit, including the processes and procedures. Process purchase orders to support production and service needs. Identify opportunities and obstacles and take appropriate necessary action to address. Demonstrate responsibility in adhering to posted work schedules.

　　Requirements and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}

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　　Education and/or Experience: Minimum High school diploma. Minimum 1 to 2 years related experience or training preferred. Ability to lift 50lbs. Extensive walking and repetitive physical motion (squatting, bending, lifting, climbing ladders) is required. Understanding of ERP Business Information Systems (e.g., SAP, Neptune, CRM, Agile). Proficiency in use of Microsoft Office suite of applications. Strong verbal and written skills required to effectively communicate with Team members and internal customers. Acute attention to detail; excellent organization l skills. Be a motivated self-starter and to learn quickly and apply new knowledge effectively. Demonstrate the composure required to perform effectively under stressful situations. Possess good problem solving and decision-making skills. Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational objectives.

　　Equal Opportunity/Affirmative Action Employer.