The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Manage professional teams and departments through delegation of tasks and responsibilities

Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements

Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel

Create and develop budget, policy formation and short-term resource planning

Manage occasionally complex and varied issues with significant departmental impact

Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

Provide evaluative judgment based on analysis of information in complicated and unique situations

Ensure essential procedures are followed and contribute to the defining standards

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)

Extensive knowledge of the Client Onboarding processes

Working knowledge of Commercial Liability Account Opening, Maintenance Anti Money Laundering (AML) Requirements

Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Proven organization and time management skills

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsabilidades:

Enlace entre la operación y equipo de QA,

Coordinación de actividades para la mejora continua de los procesos

Coordinación para la atención oportuna de políticas corporativas

Coordinación de la actualización de documentos de la subdirección

Análisis y seguimiento a los KPIs de la subdirección.

Cargos y abonos condicionados

Registro contable

Autorización de casos especiales

Negociaciones con áreas como: fraudes, compliance y core operations.

Administración de grandes equipos (deseable)

Trabajo en equipo y habilidades de negociación

Autogestión

Inglés avanzado (deseable)

Licenciatura en ciencias sociales (títulado)

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the "EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.