Description

At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.

We are looking for a Risk Manager to join our Regulatory Intelligence, Safety and Compliance (RISC) team and support the expansion of our Recalls Logistics Service offering in North America.

In this role, you will support this recently launched program by driving Selling Partner engagement, effectuating customer remediation and managing regulatory requirements. The successful candidate should have strong business, communication and writing skills, proven ability to influence senior stakeholders via data-driven and actionable insights, and capable of working independently in an ambiguous environment. You will partner and consult with domestic and international business, legal, finance, and technical teams to execute recalls, scale and simplify processes, develop robust mechanisms and launch new product features.

Key job responsibilities

The successful candidate should have strong business and communication skills, able to influence senior stakeholders via data-driven and actionable insights.

The successful candidate will also:

Maintain up-to-date knowledge and solid understanding of the recalls process and the NA regulatory landscape as it pertains to product safety.

Continuously identify industry best practices and contribute to the improvement of the Recalls Logistics Services program

Plan and conduct periodic business reviews with leadership team

Embrace the use of data analytics to increase value and reduce costs to serve

Manage several projects simultaneously with precision and accuracy.

Develop key metrics and performance indicators to to track progress against business objectives and measure results

Work with cross functional teams – operations, business, finance, data and tech teams to continuously improve the program

A day in the life

1) Drive Selling Partner engagement with Amazon and regulators;

2) Execute recall activities on behalf of Selling Partners;

3) Notify customers of potential product safety hazards and remediation actions;

4) Connect with legal, finance, and business partners;

4) Provide program and financial updates to key stakeholders and leadership

About the team

Our vision is to enable our Selling Partners to offer earth’s broadest selection of safe and compliant products to our customers. We achieve our objectives by: (1) ensuring we offer only safe and compliant products in our stores, (2) quickly mitigating and remediating risks if we learn of unsafe products, (3) providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, (4) improving our external stakeholder’s perception of our ability to offer safe products, and (5) fostering a culture of operational excellence to improve decision speed and accuracy while reducing cost to serve customers and Selling Partners.

Basic Qualifications

4+ years of program or project management experience

Bachelor's degree or equivalent

Experience handling confidential information

Preferred Qualifications

4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

3+ years of program requirements definition and data and metrics leveraging to drive improvements experience

Professional auditing qualification, or similar risk or compliance credentials

Experience with SQL and Excel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.