Location:127 Public Square - Cleveland, Ohio 44114JOB BRIEF (PURPOSE)Laurel Road is a national digital bank that provides tailored solutions to support the financial wellbeing of healthcare professionals, offering Student Loan Refinancing, Checking, Mortgages, Personal Loans, Student Loan Cashback Credit Card, tailored Savings accounts, and more. Laurel Road National Digital Bank couples the innovation and agility of a fintech with the support and scale of Key's large bank infrastructure - delighting clients and fostering sound profitable growth. This role will provide second line support and strategic oversight of the operating/control environment, including but not limited to product delivery, change management, engineering, operations, contact center, integration of strategic partnerships, third party oversight (e.g., servicing, partnerships), and testing. This role will also provide second line support and oversight on regulatory exams, including consultation on remediation action plans. The ideal candidate possesses inter-disciplinary risk expertise and broad end-to-end consumer experience in product, marketing, originations, operations, and servicing. This role will work closely with business leaders in product, operations, servicing, marketing, and engineering to promote an operating environment and oversight model that is commensurate with the risk, complexity, and pace of change within the business while enabling an organizational culture of operational excellence and sound profitable growth.ESSENTIAL JOB FUNCTIONS- Through a deep understanding of the end-to-end business processes, strategy and associated risks, provide second line oversight of the operating environment, including product delivery, change management, engineering, operations, contact center, strategic partnerships, third party oversight (e.g., servicing, partnerships), and testing- Provide effective review and challenge of risks, controls, assessments, and testing, considering scalability, sustainability, opportunities for automation, and innovation solutions (e.g., RegTech) for higher risk processes- Engage with regulatory agencies, in regulatory and internal audit exams, and advise on remediation efforts/control enhancements that enable sound risk management and business agility- Engage in/lead enterprise and/or strategic risk initiatives impacting the business, as applicable- Build relationships and work cross functionally across business partners in Laurel Road and Key, Risk Management, Business Risk and Controls, Legal, and other stakeholders to ensure a comprehensive understanding of the operating environment- Evaluate and monitor metrics (e.g., KRIs), partnering with the business to ensure comprehensive measurement of key risk indicators- Understand, engage, and perform effective review and challenge on material business process changes, third party relationships, new, modified, expanded product approval, strategic initiatives, and critical programs- Develop and implement end to end oversight practices with business partners commensurate with the risk, complexity, and pace of change as expansion of the business and partnerships occurs- Lead risk oversight of integration efforts of strategic initiatives and partnerships, as applicable- Partner with compliance and other risk discipline partners in consideration of processes and/or deficiencies that have inter-disciplinary risk implications- Monitor adherence to policies and procedures, promoting an operating environment and oversight model that is commensurate with the risk, complexity, and pace of change within the business while enabling an organizational culture of operational excellence and sound profitable growth- Proactively advises front line business units on applicable risk standards, including keeping current with developments in the applicable regulatory guidance, requirements, standards and industry practices